Customer Experience Concierge, Centurion Lounge – Atlanta

Atlanta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Temporary

Hourly

Internship

Consulting

Compensation

Type:

Hourly

Rate:

Range $20.00 - $22.12

Benefits

Competitive base salaries

bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

20+ weeks paid parental leave for all parents regardless of gender

Free access to global on-site wellness centers staffed with nurses and doctors

Free and confidential counseling support through the Healthy Minds program

career development and training opportunities

Job Description

American Express is a globally renowned financial services company with a rich legacy of 175 years marked by innovation, commitment to excellence, and a strong culture built around shared values and leadership behaviors. The company takes pride in backing its customers, communities, and employees with unparalleled support, fostering a workplace environment that encourages career growth, personal development, and holistic well-being. American Express is recognized for its customer-first philosophy and dedication to delivering superior products and services that create meaningful experiences for its Card Members worldwide.

This particular role is for a Member Service Professional (MSP) based at the American Expr... Show More

Job Requirements

Minimum of 1 year recent experience servicing premium customers
Airline, lounge or travel industry experience preferred
Proven customer service skills with proactive problem-solving
Exceptional verbal and written communication skills
Ability to listen and respond effectively to customer needs
Professionalism and positive attitude at all times
Team collaboration skills in a fast-paced environment
Decision-making skills under pressure
Internet and technology proficiency
Flexibility to work varied shifts including nights, weekends, and holidays
Physical ability to perform light to moderate lifting as needed

Job Qualifications

Minimum of 1 year recent experience servicing premium customers
Airline, lounge or travel industry experience is preferred
Passion for servicing customers with proactive solutions
Exceptional communication skills, delighting the customer with every single interaction
The ability to listen to the customer’s needs and offer confident recommendations
Must exhibit utmost professionalism and maintain a positive attitude
Ability to work collaboratively in a fast-paced team environment
Ability to make quick and effective decisions in unanticipated situations
Resourceful and capable of using the Internet effectively in a customer environment
Ability to utilize multiple technology platforms with ease
Adaptability to an ever-changing environment and resilience
Ability to work flexible shifts including nights, weekends, and holidays
Light to moderate lifting may be required

Job Duties

Welcoming and providing access to Card Members upon arrival at reception
Being accountable and taking ownership of the customer’s experience from beginning to end
Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty
Employing the Customer First philosophy in meeting customers’ needs and expectations
Providing concierge and lifestyle recommendations
Providing travel consultation and minimal reservation assistance
Accommodating needs of Card Members by partnering with food and beverage lounge partners

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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