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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.58 - $20.58
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Paid holidays
Paid Time Off
Job Description
Conduent is a leading business process services company that delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 government entities. With a commitment to creating exceptional outcomes for clients and the millions of people who rely on them, Conduent fosters a work environment where individuality is recognized and valued every day. The company focuses on innovation, quality, and customer satisfaction, making it an ideal workplace for professionals looking to grow and make a meaningful impact. Conduent operates in diverse sectors, including healthcare, transportation, public safety, and more, providing a wide range of services that support... Show More
Job Requirements
- Must be at least 18 years of age or older
- Must have a high school diploma or equivalent
- Must be able to successfully pass a criminal background check
- Must pass a customer service skills assessment
Job Qualifications
- High school diploma or equivalent
- Customer service experience
- Effective and accurate written and verbal communication skills
- Effective problem-solving skills
- Ability to convey complex information clearly and concisely
- Ability to navigate multiple applications and research solutions with ease
- Bilingual English-Spanish is a plus
- Strong work ethic
- Ability to provide calm conflict resolution and problem resolution for frustrated customers
- Ability to work in a structured environment for full-time schedule
Job Duties
- Respond to all tolling and administration related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems
- Identify customer needs to ensure the customer is provided complete and accurate information
- Process required transactions via mainframe or web-based applications
- Submit research requests in a concise yet accurate manner
- Maintain a thorough knowledge of the company and client programs, policies, and technology
- Communicate effectively in a warm and empathetic manner
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals
- Provide support to other positions/operations in cases of heavy workloads or absences
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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