Customer Experience Associate

Job Overview

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Compensation

Type:
Hourly
Rate:
Range $16.00 - $21.00
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Benefits

Supportive team environment
Opportunities for career advancement
Inclusive hiring practices
Employee resources and tools
flexible scheduling
Great benefits package
Training and Career Development

Job Description

The Exchange is a distinguished retail organization dedicated to serving military members, their families, and those who wish to give back to the military community. Recognized as an award-winning team, The Exchange commits a significant portion of its earnings—two-thirds annually—directly back to the military community, supporting various programs and services that benefit those who serve our country. As a pivotal part of the military support system, The Exchange operates multiple retail outlets including front-end cashier services, department stores, Express stores, and Class 6 stores, offering a variety of retail opportunities tailored to meet the needs of its community.
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Job Requirements

  • Able to learn and adapt to current technology needs
  • Able to think quickly on the spot to answer customer questions
  • Able to lift 20 pounds
  • Willing to cross-train and work in other areas of the store as needed
  • Must possess a welcoming and helpful attitude toward customers and other team members
  • Cash handling experience preferred
  • Excellent communication skills
  • Basic computer skills

Job Qualifications

  • Able to learn and adapt to current technology needs
  • Able to think quickly on the spot to answer customer questions
  • Willing to cross-train and work in other areas of the store
  • Possess a welcoming and helpful attitude toward customers and team members
  • Cash handling experience preferred
  • Excellent communication skills
  • Basic computer skills
  • Retail experience preferred

Job Duties

  • Greet every customer with eye contact and smile in an authentic way
  • Acknowledge every waiting customer as soon as they arrive to your lane
  • Complete transactions accurately and efficiently while engaging customers in appropriate conversation
  • Help customers by following the proper procedure for bagging merchandise
  • Assist with moving large or heavy items as needed
  • Maintain a welcoming and helpful attitude toward customers and team members
  • Adapt to different store areas by cross-training as required

Job Location

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