Customer Experience Associate

Malibu, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $19.00

Benefits

Commission for permanent positions

Competitive hourly wage of $18.00 to $19.00

employee discount

Opportunities for career advancement

Dynamic and inclusive work environment

Participation in training and development programs

Job Description

Kith is a distinguished lifestyle brand and specialty retailer founded in 2011 in New York City. Renowned globally for its unique approach to fashion, Kith offers seasonal collections featuring men’s, women’s, and children’s apparel, accessories, and footwear, all characterized by personal storytelling and a meticulous attention to fabrication and design. The brand is led by Founder, CEO, and Creative Director Ronnie Fieg, who has established Kith as a top destination for those seeking dynamic and nostalgic fashion experiences, often created through collaborations with other best-in-class creators. Kith operates 16 standalone boutiques worldwide, along with 3 shop-in-shops, and extends its influence... Show More

Job Requirements

Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as holidays
Availability to consistently work weekends, special projects, drops/releases or as the business' needs require
1+ year(s) experience in a retail sales position
Efficient time management skills
Ability to multi-task and manage multiple projects at once
Standing and walking for prolonged periods of time
Ability to lift and move 25lbs
Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools

Job Qualifications

1+ year(s) experience in a retail sales position
1+ year(s) in customer service roles, preferred but not required
1+ year(s) in apparel, footwear, or luxury goods, preferred but not required
Strong communicator
Team-player
Self-starter
Adaptive and resourceful
Product knowledge and familiarity with brand history and company policies

Job Duties

Communicate with the Management team for overall responsibilities and directions on projects and tasks
Greet, assist, and provide best-in-class customer service to all Kith customers
Support the Client Advisors to ensure clients are receiving genuine and efficient service both during and after their store experience
Under the direction of the Management team, efficiently complete cashier responsibilities including but not limited to, cash handling, processing returns and Mobile POS transactions
Provide friendly, professional, and accurate service at the registers
Partner with the Management team to execute action plans in the most efficient way possible
Display expertise and familiarity of product knowledge, brand history, company policies, and store/company strategies
Efficiently complete assigned tasks and responsibilities during each shift, that can be scheduled before, during and after the store's hours of operations
Assist in completion and accuracy of any/all operational tasks, as business needs
Support sales floor replenishment, stockroom organization and the upkeep of visual standards, before, after and during the store's hours of operations
Partner with Management and Visual teams to maintain a visually appealing sales floor and ensure the brand's visual standards are always met
Properly communicate sell-through, to ensure product availability
Ensure adherence to all company policy and procedures, including but not limited to availability & scheduling needs of the business
Assist store management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations

Job Location

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