Customer Experience Agent-Sell

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $35,836.20 - $44,707.48
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Work Schedule

Standard Hours
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Benefits

competitive pay
Medical insurance
Dental Insurance
Vision Insurance
Paid holidays
Paid Time Off
short-term disability
long-term disability
Life insurance
401(k) retirement plan
Employee stock purchase plan
Lithia Learning Center
vehicle purchase discounts
wellness programs

Job Description

Driveway is an innovative digital retail platform revolutionizing the way people buy and sell cars by emphasizing convenience and transparency. As the digital retail arm of Lithia & Driveway (LAD), Driveway is backed by a robust network of nearly 300 dealerships across the United States, blending cutting-edge technology with personalized human interaction to create a seamless car buying and selling experience. Operating under the principles of no haggling, no pressure, and the comfort of managing transactions from home, Driveway is dedicated to making car ownership easy and enjoyable for its customers. This unique approach is designed to remove the traditional... Show More

Job Requirements

  • High school graduate or equivalent
  • Minimum age of 18 years
  • Ability to communicate effectively via chat, phone, and email
  • Proficient in time management and organizational skills
  • Strong attention to detail
  • Capable of active listening and critical thinking
  • Willingness to maintain accurate records
  • Commitment to working in a drug-free workplace
  • Adherence to equal employment opportunity policies

Job Qualifications

  • Strong attention to detail
  • Excellent communication skills
  • Effective time management
  • Active listening skills
  • Critical thinking abilities
  • High school graduate or equivalent
  • Ability to communicate clearly and professionally across digital channels

Job Duties

  • Serve as Driveway website concierge and brand promise expert
  • Provide customer concierge support by answering questions and assisting in advancing the digital transaction process
  • Coordinate virtual inspections using the inspection application
  • Arrange pick-up of purchased vehicles from customers' homes
  • Communicate effectively with customers through chat, phone, and CRM/email
  • Maintain accurate and detailed activity logs
  • Perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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