Customer Delivery Driver

Carvana is the fastest-growing used automotive retailer in U.S. history and ranks as one of the four fastest companies to reach the Fortune 500. Known for revolutionizing the car-buying experience through innovative technology and exceptional customer service, Carvana operates primarily online, allowing customers to buy, finance, and trade in cars with ease and convenience. The company prides itself on delivering happiness to customers, either at the driveway or through active involvement in the local community. This customer-centric approach not only simplifies vehicle purchasing but also redefines how people experience buying a car, emphasizing transparency, ease, and joy in every interaction. Their commitment to teamwork, career growth, and performance recognition propels Carvana’s rapid expansion and exceptional workplace environment.

We are currently looking for passionate and committed Customer Advocates to join our dynamic team. This role requires candidates with at least two years of customer-facing experience who are enthusiastic, energetic, and self-motivated to thrive in a fast-paced, performance-driven setting. Customer Advocates play a crucial role in delivering vehicles directly to customers’ doors using Carvana's custom car haulers, without requiring a commercial driver’s license. These team members also assist with loading and unloading vehicles onto haulers, regularly inspect the car-hauler to ensure vehicle safety, complete required customer paperwork, and maintain accurate records in our customer tracking system. A successful candidate will embrace physical tasks such as vehicle detailing and handling throughout various weather conditions, emphasizing a strong commitment to safety and customer satisfaction.

This full-time position requires availability to work from 11 am to 9 pm with rotating days off that may fall on weekdays or weekends. The role offers a competitive starting pay rate of $18 per hour with performance-based opportunities for increases up to $20 per hour within the first year, via regular merit reviews every 90 days. Additional incentives and bonuses may apply depending on location-specific performance programs, unlocking further earning potential. Carvana also supports career advancement through its 'Careers Not Jobs' program, fostering growth and recognition for stellar performance.

Beyond competitive compensation, Carvana invests heavily in employee well-being and professional development. Comprehensive medical, dental, and vision insurance coverage is fully paid by the company, complemented by wellness programs aimed at mental, physical, and financial health. Paid time off begins at 13 days in the first year, increasing to 20 days thereafter, promoting a healthy work-life balance. Education support includes tuition reimbursement and a student loan repayment program for qualified employees. Carvana offers opportunities to become a partial company owner through shares and an employee stock purchase plan, emphasizing a culture where employees share in company success.

As a Carvana Customer Advocate, you will join a forward-thinking team focused on innovation, continuous improvement, and exceptional customer service. You will receive thorough training to safely operate vehicle haulers and meet all regulatory requirements, such as obtaining a notary commission and any region-specific licensing like chauffeur or vehicle verifier licenses sponsored by Carvana. The role requires excellent physical stamina, a clean driving record, and a passion for delivering quality customer experiences. If you desire a career where your hard work translates into tangible growth and you want to be part of a groundbreaking company reshaping an entire industry, Carvana welcomes your application to join the 'Hauler-Life'.