Customer Concierge Lead

The Lash Lounge is the premier salon for Lash Extensions, boasting over 140 locations throughout the United States. As a company specializing in beauty and self-care, The Lash Lounge offers a complete menu of services including Lash Extensions, Perming, Permanent Makeup, and much more. The organization is dedicated to maintaining a warm and inviting atmosphere while prioritizing the health and care of its guests' natural lashes. They are known for their commitment to quality service and client satisfaction, which has helped them establish a strong reputation, especially with their two locally owned salons in the Sacramento and Roseville areas. These salons are recognized for providing the highest quality services and have developed a loyal client base through their dedication to excellence and personalized care.

The role of Customer Concierge Lead at The Lash Lounge is a vital position focused on enhancing the customer experience and driving sales. This is a great opportunity for a highly motivated and experienced individual who thrives in a customer-focused environment and has a passion for sales. The Customer Concierge Lead is responsible for a broad range of tasks, including increasing membership and retail sales, greeting visitors, providing exceptional customer service, booking appointments, and maintaining a positive work environment. A key aspect of this position is to ensure every guest receives personalized attention and leaves feeling valued and appreciated.

Additionally, this role involves outreach activities such as calling potential leads and following up with recent guests to gather feedback and encourage rebooking. The ideal candidate is someone who can multitask efficiently in a fast-paced environment while maintaining attention to detail and a high standard of care. They will also support the salon's operational needs, including inventory management and maintaining a tidy and welcoming space.

This position is not only about sales but also about fostering a supportive and collaborative team environment. The Lash Lounge values its team members and offers industry-leading compensation that includes an hourly wage plus sales commission, extensive training, and opportunities for career advancement. Employees also benefit from free eyelash extensions and significant discounts on products. The company’s mission centers on passion—delivering exceptional service to help guests look and feel beautiful while fostering a community built on love, loyalty, and confidence.

Health and safety are a top priority at The Lash Lounge, especially given the ongoing concerns related to COVID-19. The salons have implemented enhanced sanitation protocols including additional clean-up procedures between guests, end-of-day fogging, mandatory mask-wearing, touchless greetings, temperature checks, remote check-ins, and other measures designed to protect both staff and clients. This dedication to safety complements their commitment to excellent service and client care, making The Lash Lounge a trusted and respected name in the beauty industry.