Customer Concierge Lead

The Lash Lounge is a premier salon specializing in lash extensions, boasting over 140 locations across the United States. Known for delivering a comprehensive suite of beauty services such as lash extensions, perming, and permanent makeup, The Lash Lounge places significant emphasis on the health and care of their guests' natural lashes. With a warm and inviting atmosphere, the salon has built a wonderful reputation for quality and client satisfaction. Their locations in Sacramento and Roseville are locally owned and have become well-known for providing exceptional service, fostering a loyal client base. The environment at The Lash Lounge emphasizes not only superior beauty treatments but also a dedicated team approach where care and professionalism uphold the company's standards.

The role of Customer Concierge Lead at The Lash Lounge's salons is integral to maintaining an outstanding customer service experience. This position is designed for a motivated and experienced individual who thrives in a dynamic, fast-paced retail environment and has a passion for sales and guest relations. The primary focus of the Customer Concierge Lead is to enhance customer satisfaction by providing excellent support at every stage of the client's visit—from greeting visitors to assisting with their bookings. A significant responsibility also involves driving membership and retail sales, which are essential components of the salon’s business model. The ideal candidate will be skilled in managing multiple tasks, from handling appointments both in-person and over the phone to supervising inventory and contributing to salon operations.

Working as a Customer Concierge Lead at The Lash Lounge means being part of a team that values growth, both for the company and its individuals. The position offers a competitive hourly wage complemented by sales commissions, reflecting the importance of sales proficiency in this role. Comprehensive training and continuous support are provided to ensure you have the tools and knowledge needed to excel. The salon culture is rooted in mutual care and support, fostering an environment where team members are encouraged to develop their skills and advance in their careers.

In addition to professional growth opportunities, employees enjoy unique benefits such as free eyelash extensions and generous discounts on retail products, enhancing the personal value of working within a beauty-focused business. The Lash Lounge also demonstrates a strong commitment to health and safety, implementing rigorous sanitation protocols in response to COVID-19, including enhanced cleaning procedures, mask requirements, touchless greetings, temperature checks, and remote check-in. Such measures underline the salon's dedication to the well-being of both staff and clients.

This role is ideal for someone with at least one year of experience in customer service or retail sales, who is detail-oriented, capable of multitasking, and flexible with work hours including some weekends and evenings. Familiarity with MindBody Software is a plus, enhancing the ability to manage bookings and client interactions seamlessly. The Customer Concierge Lead is a key figure in creating positive customer experiences that translate to customer loyalty and business growth, making it an exciting career opportunity for anyone passionate about sales and excellent service in the beauty industry.