Customer Concierge - (Expired Job)

Forshaw is a leader in the pest management industry, dedicated to delivering reliable and high-quality products and services that empower professionals to protect their customers effectively. With a strong commitment to people, partners, and performance, Forshaw operates as a partner-focused organization that values family, trust, partnership, urgency, and professionalism. As a company driven by its mission to supply confidence, Forshaw supports its clients by being a dependable resource they can trust for expert solutions and consistent service excellence. The company fosters a culture where teamwork and operational excellence are paramount, blending relationship-building with precise operational execution to achieve outstanding results for all stakeholders involved.\n\nThe role of Strategic Account Coordinator at Forshaw is a pivotal position focused on maintaining and enhancing the company's key relationships with its strategic partners. This role is ideal for individuals who excel at managing details, closing communication loops, and ensuring smooth coordination across multiple internal departments and external vendors. The Strategic Account Coordinator acts as the steady point of contact, delivering clear, proactive updates, resolving issues efficiently, and supporting ongoing operations surrounding order management and partner engagement. The position demands a high level of professionalism, accountability, and collaborative spirit to align organizational efforts and maintain Forshaw's standard of excellence.\n\nSuccessful candidates will enjoy the balance of relationship management and operational execution this role offers, thriving in a culture committed to trust and partnership. This role requires handling complex order processes including standard orders, special requests, drop shipments, and exception management such as backorders and substitutions. Additionally, the Strategic Account Coordinator supports promotions outreach, partner planning, and troubleshooting of support platforms like ForeSight. The ability to navigate ERP systems and communication tools effectively is crucial, alongside a preference for experience or knowledge in the pest management product industry. Forshaw values employees who demonstrate strong communication skills, attention to detail, and a proactive approach to problem-solving. In the first 90 days, new hires are expected to establish effective relationships with internal teams and strategic partners, gain a strong understanding of order workflows and escalation paths, and consistently deliver communication that reflects the company’s core values of confidence and partnership. This dynamic role offers a fulfilling career path with opportunities for growth in a supportive and professional environment.