Customer Care Specialist/Receptionist - Lincoln North Miami
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.25 - $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Our Lincoln North Miami showroom is proud to announce an exciting opportunity for a full-time Customer Care Specialist/Receptionist to join our dynamic team. We specialize in providing exceptional customer service while representing our company’s core values and commitment to excellence. This position is ideal for highly adaptable individuals who thrive in fast-paced environments and are passionate about making a positive impact on customer experience. The role demands flexibility as team members are expected to work Saturdays, Sundays, and some Fridays to accommodate our loyal client base and the high volume of walk-in traffic that the location experiences.
The Customer Care Specialist/Receptionist serves as the very first point of contact for our customers and visitors, playing a crucial role in establishing a welcoming and professional atmosphere. A significant part of the role involves greeting customers in a friendly, upbeat manner; this establishes rapport and reflects the company’s dedication to outstanding service. You will be responsible for guiding customers by directing them to the right resources or individuals who can meet their needs effectively. Whether answering inquiries over the phone or welcoming guests in person, you will be the approachable face of our organization.
Additional responsibilities include operating the telephone switchboard to manage incoming calls and messages, assisting with product education by informing customers about our current product line and providing brochures, and supporting both the sales and finance teams as needed. Administrative tasks such as processing invoices and purchase orders via CDK software are essential to maintain accurate and timely payments in accordance with company guidelines. Handling customer complaints with professionalism and providing accurate company information regarding departments, services, and staff locations also fall under the remit of this important position.
The ideal candidate will maintain a clean and organized work environment, keep records of staff availability up to date, and demonstrate reliability with punctual attendance aligned to scheduled shifts. A polished and professional appearance is a requirement to consistently reflect the company’s image. Additionally, being bilingual in English and Spanish is preferred to serve our diverse clientele more efficiently.
Working at our showroom means engaging in an energetic and fast-paced environment where teamwork and excellent interpersonal skills are highly valued. We offer an opportunity to grow with a reputable company known for its dedication to customer satisfaction and a workplace culture that values and rewards hard work and commitment. This Customer Care Specialist/Receptionist role is integral to our ongoing success and offers a rewarding career path for proactive and personable individuals seeking a full-time position in a vibrant automotive showroom setting.
The Customer Care Specialist/Receptionist serves as the very first point of contact for our customers and visitors, playing a crucial role in establishing a welcoming and professional atmosphere. A significant part of the role involves greeting customers in a friendly, upbeat manner; this establishes rapport and reflects the company’s dedication to outstanding service. You will be responsible for guiding customers by directing them to the right resources or individuals who can meet their needs effectively. Whether answering inquiries over the phone or welcoming guests in person, you will be the approachable face of our organization.
Additional responsibilities include operating the telephone switchboard to manage incoming calls and messages, assisting with product education by informing customers about our current product line and providing brochures, and supporting both the sales and finance teams as needed. Administrative tasks such as processing invoices and purchase orders via CDK software are essential to maintain accurate and timely payments in accordance with company guidelines. Handling customer complaints with professionalism and providing accurate company information regarding departments, services, and staff locations also fall under the remit of this important position.
The ideal candidate will maintain a clean and organized work environment, keep records of staff availability up to date, and demonstrate reliability with punctual attendance aligned to scheduled shifts. A polished and professional appearance is a requirement to consistently reflect the company’s image. Additionally, being bilingual in English and Spanish is preferred to serve our diverse clientele more efficiently.
Working at our showroom means engaging in an energetic and fast-paced environment where teamwork and excellent interpersonal skills are highly valued. We offer an opportunity to grow with a reputable company known for its dedication to customer satisfaction and a workplace culture that values and rewards hard work and commitment. This Customer Care Specialist/Receptionist role is integral to our ongoing success and offers a rewarding career path for proactive and personable individuals seeking a full-time position in a vibrant automotive showroom setting.
Job Requirements
- Preferred bilingual in English and Spanish
- incumbent must maintain a polished, professional appearance
- this position requires incumbent to be highly reliable and on time to work as scheduled
Job Qualifications
- High school graduate or General Education Degree (GED)
- one year of customer service oriented experience in a position with high walk-in traffic
- intermediate level competency using Microsoft Office Suite
Job Duties
- Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages
- greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations
- educate customer on current product line options and basic product specifications
- provide product information (brochures) for customers when requested
- provide and deliver the highest standards of service to our customers and provide assistance as needed
- work closely with salesperson
- support F&I and sales team as needed
- upload and process invoices and purchase orders (POs) using CDK to ensure adherence to company guidelines
- ensure processing of invoices and POs for payment is completed timely and accurately
- transmit information or documents to customers, using computer, mail, or fax
- hear and resolve complaints from customers or the public
- provide information about the company, such as location of departments or offices, employees within the organization, or services provided
- collect, sort, distribute, or prepare mail, messages, or courier deliveries
- process and prepare memos, correspondence, or other documents
- participate in required training assigned by management
- keep a current record of staff members' availability
- maintain lobby or reception area clean, neat and well organized
- maintain an organized, clean and safe work area
- provide coverage for other Customer Care Specialist when needed
- demonstrate the company's core values
- comply with company's policies and procedures
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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