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Customer Care Specialist/Receptionist - Jaguar Land Rover West Broward
Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $14.25 - $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and Development
flexible schedule
Job Description
Jaguar Land Rover West Broward is a premier automotive dealership known for delivering excellence in luxury vehicle sales and customer service. Located in a bustling area, this dealership is part of the reputable Jaguar Land Rover brand, offering high-end vehicles that combine superior engineering with refined aesthetics. The establishment prides itself on maintaining a professional and customer-focused environment, which aligns with the premium nature of the vehicles they represent. Jaguar Land Rover West Broward is dedicated to creating a welcoming and efficient experience for every visitor and customer, providing expert guidance and support through every stage of the buying or... Show More
Job Requirements
- High school graduate or equivalent
- Minimum one year customer service experience in a busy environment
- Intermediate proficiency in Microsoft Office Suite
- Ability to maintain professionalism and reliability
- Flexibility to work holidays and weekends
- Ability to commute to North Miami for training
- Bilingual in English and Spanish preferred
- Excellent communication skills
Job Qualifications
- High school graduate or general education degree (GED) required
- One year of customer service oriented experience in a position with high walk-in traffic
- Intermediate level competency using Microsoft Office Suite
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, energetic environment
- Bilingual in English and Spanish preferred
- Polished and professional appearance
- Highly reliable and punctual
Job Duties
- Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages
- Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations
- Educate customers on current product line options and basic product specifications
- Provide product information brochures for customers when requested
- Provide and deliver the highest standards of service to our customers and provide assistance as needed
- Work closely with salesperson
- Support F&I and sales team as needed
- Upload and process invoices and purchase orders (POs) using CDK to ensure adherence to company guidelines
- Ensure processing of invoices and POs for payment is completed timely and accurately
- Transmit information or documents to customers, using computer, mail, or fax
- Hear and resolve complaints from customers or the public
- Provide information about the company, such as location of departments or offices, employees within the organization, or services provided
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Process and prepare memos, correspondence, or other documents
- Participate in required training assigned by management
- Keep a current record of staff members' availability
- Maintain lobby or reception area clean, neat and well organized
- Maintain an organized, clean and safe work area
- Provide coverage for other Customer Care Specialist when needed
- Demonstrate the company's core values
- Comply with company's policies and procedures
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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