Customer Care Representative - In Office - LSL - (Expired Job)

MTM Health is a prominent healthcare logistics company dedicated to providing exceptional personalized transportation and care services to clients who face barriers to accessing healthcare. Operating primarily in Missouri with a focus on the Lake Saint Louis area, MTM Health has built a reputation for exceeding NCQA standards for customer service by fostering a supportive and inclusive environment. The organization places a strong emphasis on innovation, collaboration, and community impact, positioning itself as a leader in breaking down barriers that prevent individuals from receiving timely and effective healthcare. At MTM Health, the company's culture encourages bold ideas, open conversations, and relentless focus on customer care, which allows every employee to make a meaningful difference every day.

The company is expanding its dedicated team and is currently offering an exciting opportunity for a Customer Care Representative position. This role is crucial as the frontline image of MTM Health, responsible for managing high volumes of inbound calls from members, clients, and healthcare facilities. The Customer Care Representative role demands excellent navigational typing skills and the ability to handle 60 to 80 calls daily, with higher call volumes often experienced on Mondays. This is an on-site position located at MTM Health’s office at 16 Hawk Ridge Drive, Lake Saint Louis, Missouri, offering an hourly rate of $18.00. The job entails increased complexity based on skill progression and offers employees a chance to actively contribute to the company’s mission of removing community barriers nationwide.

Working as a Customer Care Representative at MTM Health means becoming an integral part of a movement to create equitable healthcare access. Employees thrive in a culture that values their voice, encourages teamwork, and fosters continuous personal and professional growth. The company supports a healthy work-life balance by offering multilingual services available 24/7, 365 days a year, which signifies the company’s commitment to inclusivity and accessibility. This role is ideal for driven individuals who enjoy dynamic, fast-paced environments and are passionate about improving community health outcomes through excellent service delivery.