Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Travel perks
health benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
Discounts on hotels, cars, cruises and more
Job Description
American Airlines, one of the world’s largest and most recognized airlines, is dedicated to connecting people across the globe with exceptional service and efficiency. Operating over 6,800 daily flights to 365 destinations worldwide, American Airlines prides itself on its commitment to customer satisfaction, innovation, and a diverse and inclusive workforce. With more than a century of aviation experience, this major airline company offers comprehensive career opportunities in a dynamic environment where employees can grow professionally while enjoying a supportive and engaging workplace. Based at Phoenix Sky Harbor International Airport, American Airlines seeks talented individuals who share their passion for excellence... Show More
Job Requirements
- High school diploma or GED or international equivalent
- must be 18 years of age or older
- read, write, fluently speak and understand English
- bilingual language skills may be required in some locations
- applicable valid driver's license as required by local authorities
- completion of pre-employment drug screen, comprehensive background check and/or fingerprinting
- must fulfill FAA criminal background checks for unescorted airport security access if applicable
- must be able to secure appropriate airport authority and/or US Customs security badges if applicable
- must be authorized to work in the U.S.
Job Qualifications
- High school diploma or GED or international equivalent
- fluency in English in reading, writing, speaking, and understanding
- applicable valid driver's license as required locally
- completion of pre-employment drug screen and background checks
- ability to fulfill FAA criminal background checks for airport security access
- authorization to work in the U.S.
- bilingual language skills may be required
- working knowledge of Sabre or other Passenger Service Systems preferred
- previous face-to-face customer service experience preferred
- experience working in a fast-paced environment preferred
Job Duties
- Greeting customers when they enter the airport or arrive in the ticket area
- monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
- assist customers with self-service kiosk check-in and kiosk baggage processing
- service and maintain kiosk machines
- troubleshoot kiosk technology issues
- communicate with IT about kiosk technology issues
- verify customers' carry-on baggage compliance with FAA/American Airlines policies
- verify and clear travel documents for international customers
- assist customers with checked baggage processing
- queue lines in ticket counter areas based on departure times or assistance needed
- accept and activate customers' self-tagged baggage
- physically move baggage throughout the ticket counter area
- assist customers with assistive devices, sporting equipment, and oversized items
- refer customers to customer service agents when appropriate
- perform clearance and verification of documents at kiosks
- assist with physical movement of non-ambulatory customers
- assist unaccompanied minors with boarding and deplaning
- provide customers with gate information and directions
- perform paging activities when required
- perform additional related duties as operationally necessary
- report to position on time and complete job-relevant trainings
- adhere to government regulations and company policies
- wear uniforms as required
- provide quality customer service
- use multiple internal systems during customer interactions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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