Custom Service Advisor

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $19.00 - $31.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
group insurance plans
401k Retirement Plan
Paid vacation
Paid holidays
Disability insurance
Paid training

Job Description

228Customs is a renowned family-owned and operated automotive customization shop known for its high-volume and fast-paced environment. Located at the heart of the community, 228Customs has built a strong reputation for delivering exceptional vehicle customization services, ensuring that each customer receives personalized, top-quality service in an atmosphere that fosters creativity and innovation. The company prides itself on a welcoming work environment where employee integrity and mutual respect are fundamental values supporting the business's ongoing success. At 228Customs, the team culture is rooted in treating every employee as an extension of the family, creating an inclusive and supportive workplace that encourages... Show More

Job Requirements

  • High school diploma or equivalent
  • previous experience in customer service, retail sales, restaurant industry, or hospitality preferred
  • clean driving record and valid driver's license
  • ability to manage multiple tasks in a fast-paced environment
  • willing to submit to a pre-employment background check and drug screening
  • basic knowledge of automotive systems
  • strong communication and interpersonal skills
  • professional and well-groomed appearance

Job Qualifications

  • Organized and friendly personality
  • demonstrated ability to manage others
  • time management skills
  • fantastic communication skills with customers
  • professional, well-groomed personal appearance
  • clean driving record and valid driver's license
  • willing to submit to a pre-employment background check and drug screen
  • basic understanding of vehicle system
  • superior customer service skills

Job Duties

  • Ensure that customers receive prompt, courteous, and effective service
  • take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
  • provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • advise customers of estimated service and costs and review details of invoice to gain their understanding of all services provided
  • distribute work between technicians efficiently
  • ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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