Culinary Service Manager

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Job Description

Waltonwood is a reputable senior living community known for its commitment to providing exceptional care and a vibrant lifestyle for seniors. Specializing in assisted living, Waltonwood emphasizes creating a warm, welcoming environment where residents receive not only professional care but also engaging, enjoyable living experiences. The community prides itself on skilled, compassionate associates who are dedicated to enhancing the quality of life for every resident. Waltonwood’s Culinary Department exemplifies this commitment by delivering nourishing and delicious meals served in friendly, inviting dining spaces. Recognizing that meals are more than sustenance, but also key social and cultural moments, Waltonwood focuses on culinary excellence and personalized dietary attention.

The Culinary Service Manager (CSM) at Waltonwood plays a pivotal role in overseeing the complete culinary operations to ensure residents enjoy a high-quality food experience. This full-time leadership position demands an experienced culinary professional who excels in kitchen management, menu development, food safety, and staff training. The CSM is responsible for maintaining excellence in food preparation, presentation, and taste, establishing standard operating procedures, and ensuring full compliance with health regulations and company policies. They directly influence resident satisfaction by leading a dedicated culinary team with respect and positivity, managing procurement and inventory, and coordinating special dining events and catering within the community.

This role enjoys significant interaction with residents and their families, emphasizing open and clear communication to address unique dietary needs and enhance the dining experience. The Culinary Service Manager collaborates closely with department heads, particularly marketing and life enrichment teams, to integrate culinary offerings into community events, thus enriching resident engagement. Accountability for budget adherence, equipment maintenance, and sanitary conditions also falls under this position, ensuring operational efficiency and safety. Reporting directly to the Executive Director, the CSM is a key leader within the Culinary department and the broader Waltonwood community, demonstrating integrity, leadership, and a passion for serving seniors through exceptional cuisine and dining services.

Job Requirements

High school diploma or equivalent
Bachelor’s Degree, certifications, or coursework in Culinary Service Arts, Hospitality, or related field strongly preferred
Minimum of 5 years previous experience working as an executive chef
Must be ServSafe certified
Previous experience working with seniors strongly preferred
Strong computer skills including proficiency with Microsoft Office
Experience working with a Point-of-Sale system preferred
Ability to read, write, and communicate effectively in English
Excellent time management skills and ability to multi-task
Ability to work weekends and holidays as needed, sharing Manager on Duty responsibilities

Job Qualifications

Bachelor’s Degree or higher preferred
Culinary Service Arts or Hospitality certifications
Minimum 5 years of executive chef experience
ServSafe certification
Experience with senior populations
Proficiency in Microsoft Office and POS systems
Strong leadership and training skills
Effective communication skills
Ability to maintain department budget and inventory
Knowledge of assisted living food service regulations and standards

Job Duties

Maintain a regular cooking schedule to ensure high quality cuisine to the residents
Ensure compliance with applicable assisted living regulations, ServSafe program, and local health department regulations
Ensure Singh standards are in place adhering to proper menus, therapeutic diets, correct portioning of foods, and high quality service
Oversee the café operation and catering events throughout the community
Review and update the Resident Diet Notification binder and Point-of-Sale system, educating culinary associates on resident needs
Oversee hiring, training, supervision, payroll, scheduling, and evaluation of the culinary department
Adhere to product ordering guide and vendor usage, maintaining adequate inventory of food and supplies
Ensure resident satisfaction through communication with residents, families, and culinary associates
Collaborate with the Marketing and Life Enrichment team in event preparation
Adhere to departmental budgets for food, supplies, and labor
Provide reports such as inventory reports, temperature logs, and associate schedules
Ensure clean, sanitized, and maintained dining room and kitchen areas
Assist with other duties as assigned by the Executive Director