Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $22.00 - $26.00
Work Schedule
Standard Hours
Flexible
Benefits
401(k)
401(k) matching
Dental Insurance
flexible schedule
Health Insurance
On-the-job training
Paid Time Off
Vision Insurance
Job Description
Our company is a leading provider of HVAC (Heating, Ventilation, and Air Conditioning) services, dedicated to delivering exceptional customer support and technical expertise in the residential and commercial sectors. With a strong commitment to quality and customer satisfaction, we operate with a dynamic and family-oriented culture that values innovation, inclusivity, teamwork, and continuous growth. We pride ourselves on our ability to provide top-tier HVAC solutions tailored to meet the specific needs of our diverse clientele. Our team is composed of passionate professionals who strive to exceed customer expectations through outstanding service delivery and technical problem-solving capabilities.
In the role of Customer Service Representative (CSR) specializing in HVAC services, you will serve as the crucial first point of contact between our company and the customers. This full-time position offers a competitive hourly wage ranging from $22.00 to $26.00, complemented by bonus opportunities and multiple benefits including health, dental, and vision insurance, 401(k) with matching, paid time off, and flexible scheduling. You will be engaged in a fast-paced, client-focused environment providing support by answering inquiries, troubleshooting common HVAC issues, scheduling maintenance appointments, and maintaining detailed records using CRM systems. Your proactive customer engagement, combined with strong communication skills, will help build solid customer relationships and promote additional services to meet client needs efficiently.
Responsibilities in this role also include conducting outbound calls to gather feedback and create sales opportunities, ensuring seamless communication with clients through phone, email, or chat channels. Attention to detail is fundamental as you will be managing data entry and documentation to support operational efficiency and continuous improvement initiatives. This position requires a motivated individual with a strong sales aptitude, excellent verbal and written communication skills, and the ability to navigate technical information related to HVAC products and services. Typing proficiency of at least 40 words per minute and experience in call center environments are key to succeeding in this role.
Our organization offers on-the-job training, ensuring you are well-equipped to succeed and grow professionally within the company. We foster a supportive atmosphere where collaboration and dedication lead to rewarding career paths and opportunities for advancement. By joining our team, you will play an important role in maintaining our reputation for outstanding customer service and operational excellence in the HVAC industry.
In the role of Customer Service Representative (CSR) specializing in HVAC services, you will serve as the crucial first point of contact between our company and the customers. This full-time position offers a competitive hourly wage ranging from $22.00 to $26.00, complemented by bonus opportunities and multiple benefits including health, dental, and vision insurance, 401(k) with matching, paid time off, and flexible scheduling. You will be engaged in a fast-paced, client-focused environment providing support by answering inquiries, troubleshooting common HVAC issues, scheduling maintenance appointments, and maintaining detailed records using CRM systems. Your proactive customer engagement, combined with strong communication skills, will help build solid customer relationships and promote additional services to meet client needs efficiently.
Responsibilities in this role also include conducting outbound calls to gather feedback and create sales opportunities, ensuring seamless communication with clients through phone, email, or chat channels. Attention to detail is fundamental as you will be managing data entry and documentation to support operational efficiency and continuous improvement initiatives. This position requires a motivated individual with a strong sales aptitude, excellent verbal and written communication skills, and the ability to navigate technical information related to HVAC products and services. Typing proficiency of at least 40 words per minute and experience in call center environments are key to succeeding in this role.
Our organization offers on-the-job training, ensuring you are well-equipped to succeed and grow professionally within the company. We foster a supportive atmosphere where collaboration and dedication lead to rewarding career paths and opportunities for advancement. By joining our team, you will play an important role in maintaining our reputation for outstanding customer service and operational excellence in the HVAC industry.
Job Requirements
- Fluency in English
- Previous experience in call center environments or customer support roles, preferably within HVAC or technical services
- Strong sales aptitude
- Exceptional communication skills
- Proficiency in Microsoft Office applications
- Experience with outbound calling campaigns
- Ability to handle cash transactions accurately
- Typing speed of at least 40 words per minute
- Knowledge of customer service best practices
Job Qualifications
- Fluency in English
- Bilingual abilities are highly desirable to serve a diverse client base
- Previous experience in call center environments or customer support roles, preferably within HVAC or technical services
- Strong sales aptitude with the ability to identify customer needs and recommend suitable solutions
- Exceptional communication skills—both verbal and written—with active listening capabilities
- Proficiency in Microsoft Office applications (Word, Excel) and general computer skills for data entry and record keeping
- Experience with outbound calling campaigns and call center operations is preferred
- Demonstrated ability to handle cash transactions accurately when necessary
- Typing speed of at least 40 words per minute for efficient documentation
- Knowledge of customer service best practices, including call etiquette and conflict resolution techniques
Job Duties
- Respond promptly and professionally to customer inquiries via phone, email, or chat regarding HVAC products, services, and support needs
- Assist clients with troubleshooting common HVAC issues and provide clear guidance on solutions or next steps
- Schedule service appointments and follow up to ensure timely resolution of customer requests
- Maintain accurate records of customer interactions, service details, and client preferences using data entry tools and CRM systems
- Handle outbound calls to follow up on service feedback or promote additional HVAC solutions when appropriate
- Demonstrate excellent phone etiquette and communication skills to build rapport with diverse clients
- Support team efforts by providing detailed documentation and analysis of customer concerns for continuous improvement
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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