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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $53,300.00 - $104,200.00
Work Schedule
Standard Hours
Benefits
competitive daily rate
Health Insurance
Dental Insurance
Vision Insurance
401K Plan with match
travel expenses covered
room and board covered
Uniforms Provided
training provided
Job Description
American Cruise Lines is the largest USA flagged cruise line in the United States, renowned for delivering unique and intimate small ship cruise experiences exclusively within the US. With a fleet of vessels, each accommodating no more than 200 passengers, they emphasize a personalized and high-quality journey that explores America’s scenic waterways and cultural landmarks. The company prides itself on its core values of Optimism, Commitment, Patriotism, and Merit, fostering a culture that prioritizes exceptional service and a shared passion for storytelling through travel. As a leader in the cruise industry, American Cruise Lines continues to expand, introducing newly constructed... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in cruise ship or upscale hotel/resort entertainment or guest services
- Proficiency with Microsoft Office Suite
- Excellent verbal communication skills
- Strong interpersonal and social abilities
- Critical thinking and problem-solving skills
- Basic knowledge of audio/visual equipment
- Certification or eligibility for Transportation Worker Identification Credential (TWIC)
- Ability to work extended hours including 7 days per week while onboard
- Physical ability to handle ship movements and perform essential functions including climbing ladders, standing for long periods, and lifting up to 50 lbs
- Willingness to live and work onboard for extended periods
- Must have a positive and energetic attitude
- Ability to manage multiple tasks and work as a team
- Capable of performing bartending duties as needed
Job Qualifications
- Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be considered
- Proficiency in Microsoft Office Suite applications
- Extremely polished speaking/presentation skills required
- Strong interpersonal and social skills required
- Strong critical thinking skills required
- Must possess a strong sense of production and presentation
- Basic knowledge of audio/visual equipment required
- Must be enthusiastic, outgoing, confident, and always have a can-do attitude
- Excellent time management and attention to detail
- Transportation Worker Identification Credential (TWIC)
- Ability to perform the essential functions of the job with or without accommodation
Job Duties
- Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience
- Effectively communicate to guests via the shipboard daily program, television, stage, public address system and one-on-one interaction and socialization
- Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour
- Greet guests as they depart for and return from shore excursions
- Make daily Noon announcement/update
- make every effort to make all PA announcements as the voice of the cruise
- Meet with Excursions Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling
- Create the daily Ship to Shore
- Host Officer Introduction and Excursion Briefing
- Assist in the delivery of the Safety Briefing with the Captain
- Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, A/V requirements, etc.)
- Confirm entertainers 48-hours in advance
- assist entertainers and onboard speaker’s A/V needs
- Create and update bulletin board daily
- Work with Excursions Director to prepare folders and materials for turnaround day
- Act as company representative at pre-cruise hotels on turnaround day
- Promote onboard sales and brand loyalty by hosting re-booking events
- Oversee proper VIP guest service delivery
- Communicate and report regularly to the Home Office as to the status of the cruise, guest issues and recovery, and the evaluations of Guest Speakers, Instructors and Entertainers
- Perform bartending duties as needed with other management personnel
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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