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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $52,000.00 - $101,700.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Plan
competitive daily rate
Covered travel expenses
Covered room and board
Covered uniforms
Training
Job Description
American Cruise Lines is the largest USA-flagged cruise line operating exclusively within the United States. Renowned for its small ship experience, the company maintains a fleet of vessels each accommodating no more than 200 passengers, offering an intimate and personalized travel experience. With a strong reputation for quality and safety, American Cruise Lines has been expanding its fleet with newly constructed vessels, reflecting its commitment to growth and innovation in the cruise travel industry. The company prides itself on values such as optimism, commitment, patriotism, and merit, which shape its culture, service quality, and personnel approach. As a leader in... Show More
Job Requirements
- Ability to live and work on board a vessel for extended periods of time
- ability to work around 12 hours per day
- ability to stand for entire shift
- ability to frequently lift up to 20 lbs and occasionally lift up to 50 lbs
- ability to frequently bend squat and reach
- ability to work outside during inclement weather staying agile and maintaining balance over wet terrain
- ability to work outside with frequent and direct sun and heat exposure
- ability to assist in the event of an on-board emergency by quickly climbing up a ladder opening and passing through a 20-inch diameter hatch
- ability to use stairs frequently
- ability to live and satisfactorily perform job duties in an environment subject to constant motion
- ability to work 7 days per week while onboard the ship
- ability to work 6 to 8 weeks onboard the ship followed by 1 to 2 weeks off
- full-time exempt position
Job Qualifications
- Bachelor’s degree in hospitality tourism or event management preferred
- proficiency in Microsoft Office Suite applications
- enthusiasm confidence and a can-do attitude
- strong public speaking skills
- strong social skills
- strong critical thinking skills
- strong sense of production and presentation
- basic knowledge of audio visual equipment required
- excellent time management and attention to detail
- strong knowledge of U.S. geography preferred
- Transportation Worker Identification Credential (TWIC)
- ability to perform the essential functions of the job with or without accommodation
Job Duties
- Schedule and execute engaging entertainment enrichment and activity programs that enhance and elevate the guest experience
- create the ship to shore communication
- effectively communicate to guests via the shipboard daily program stage public address system and one-on-one interaction and socialization
- be extraordinarily well-versed in the cruising region ports of call and excursions offered
- confirm and adjust as necessary all shore excursions explorations adventures and transfers
- greet guests as they depart for and return from shore excursions
- accompany guests on daily excursions as a company representative and brand ambassador
- coordinate communicate and confirm all logistics with vendors coach companies guides ground operators and entertainers to ensure timely and smooth service
- accommodate guest requests including highly personalized ones such as kayaking golf tee times and private transportation arrangements
- socialize with guests at every opportunity including but not limited to mealtimes and cocktail hour
- make daily midday announcement update make every effort to make all PA announcements as the voice of the cruise
- present a detailed officer’s introduction and excursions briefing to guests at the beginning of every cruise
- assist in the delivery of the safety briefing with the captain
- ensure lounges are prepared for activities events presentations and shows lounge configuration stage set-up background music AV requirements etc
- meet and greet step-on entertainers when they join the ship conduct sound check and inspect stage set-up
- oversee excursion inventory and invoicing system be fully responsible and accountable for system hardware
- manage launch boat operations with the mate
- purchase morning newspapers in port each day
- oversee manage inventory and display port information collateral for guests coordinate with local CVBs to obtain and refresh maps brochures and other port region-specific materials of interest to guests
- ensure that approved background music is playing in lounges before and after each activity presentation and show
- create and update bulletin board daily
- coordinate weekly office inventory
- prepare folders and materials for turnaround day
- inform crew members of daily excursion offerings
- monitor and evaluate performance of vendors coach companies guides ground operators motor coaches entertainers and guest speakers providing immediate course corrections when necessary
- oversee company representation at pre-cruise hotels on turnaround day when applicable
- meet with guest speakers guest instructors and resident entertainers at the start of every cruise to review scheduling
- promote on board sales and brand loyalty program
- communicate and report regularly to the home office as to the status of the cruise excursion counts guest issues and recovery entertainment enrichment and activities
- perform other reasonable duties as assigned by the hotel general manager
- perform bartending duties as needed with other management personnel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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