Cross-Utilized Airport Agent - Charlotte Douglas International Airport (FT)

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Exact $18.25

Work Schedule

Flexible

Benefits

Health Insurance

Vision Insurance

Dental Insurance

401(k)

Paid sick leave

Vested vacation

travel privileges

Job Description

Contour Airlines is a reputable aviation services company recognized for its long-established presence and diverse capabilities within the airline industry. Known for maintaining high standards of integrity and safety, Contour Airlines upholds core values that guide every action, decision, and interaction. The company operates with a strong commitment to customer-centric service, fostering an environment where teamwork and unity are paramount to achieving organizational goals. This establishment offers full-time employment opportunities to candidates who are passionate about working in a dynamic, customer-focused aviation environment.

The position available is for a Cross-Utilized Airport Agent based in Charlotte, NC at the... Show More

Job Requirements

High school diploma or GED preferred
Minimum of 9 months prior airline or aviation industry experience preferred
Must be legally authorized to work in the United States and able to travel in and out of the country without restrictions
Valid driver’s license with a good driving record
Ability to read, write, speak, and understand English fluently
Basic proficiency with Microsoft Office Suite including Office 365, Excel, Outlook, and Word
Ability to type a minimum of 30 words per minute
Must be at least 18 years of age
Must possess polished and professional interpersonal skills
Strong leadership, organizational, and time management skills
Must be able to work flexible schedules including early mornings, evenings, weekends, holidays, and irregular shifts
Ability to pass DOT-required pre-employment drug screening and FAA and Company-mandated random drug and alcohol testing
Ability to pass a 10-year work history background check and TSA-required criminal history and fingerprint checks
Must adhere to safety regulations and work in a professional manner

Job Qualifications

Must be at least 18 years old
Minimum of 9 months prior airline or aviation industry experience preferred
Legally authorized to work in the U.S. and able to travel internationally without restrictions
Possess a valid driver’s license and good driving record
Ability to read, write, speak, and understand English fluently
High school diploma or GED preferred
Proficiency with Microsoft Office Suite including Office 365, Excel, Outlook, and Word
Ability to type at least 30 words per minute
Polished interpersonal skills and customer-focused attitude
Strong leadership, organizational, and time management skills
Excellent communication skills with professionalism and tact
Ability to work independently and collaboratively
Ability to handle multiple priorities and changing circumstances with attention to detail
Self-motivated and capable of motivating others
Ability to pass pre-employment and random drug screenings
Ability to pass TSA background and fingerprint checks
Able to work flexible schedules including weekends, holidays, and irregular shifts
Adherence to safety regulations and compliance with OSHA, EPA, and federal requirements

Job Duties

Greet and assist customers in a prompt, friendly, and courteous manner
Provide check-in assistance, manage ticketing changes, re-book itineraries, and process special service requests
Check and accept passenger baggage while ensuring compliance with policies and safety regulations
Board and deplane flights, escort passengers including unaccompanied minors and passengers with special needs
Provide accurate gate information such as flight arrivals, departures, and inquiries
Assist passengers with special needs and resolve customer concerns to ensure excellent service
Maintain knowledge of policies related to unaccompanied minors, law enforcement, hazardous materials, and regulatory requirements
Communicate clearly with passengers, coworkers, flight crews, and vendors
Ensure ramp safety and security by adhering to safety procedures and company policies
Marshal aircraft on the ramp and manage ground-handling equipment
Perform duties as Ground Security Coordinator following security program guidelines
Handle baggage and company materials, including lifting, loading, and sorting
Service aircraft with lavatory, potable water, window washing, de-icing, and commissary stocking
Assist in ramp setup and storage of equipment and baggage
Perform additional duties as assigned by leadership or management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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