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Crew Member - (Expired Job)

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Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Vision Insurance
Dental Insurance
401k plan
Paid vacation
Career development opportunities
Employee Discounts

Job Description

Wendy's is a globally recognized fast-food restaurant chain renowned for its quality menu offerings and commitment to exceptional customer service. Established in 1969, Wendy's has grown to become one of the largest and most trusted food service brands, specializing in fresh, made-to-order meals including hamburgers, chicken sandwiches, salads, and beverages. As a franchise-based company, Wendy's prides itself on maintaining high standards of food quality, cleanliness, and fast, friendly service across its independently owned and operated franchise locations.

This job opportunity is with one of Wendy's franchisees, which means that compensation, benefits, and career growth opportunities may vary by location. The role at hand is that of a Full-Time Crew Member, a position pivotal to delivering the kind of 'wow' service that keeps customers coming back. Crew Members are the frontline representatives of the Wendy's brand, responsible for greeting customers with warmth, taking orders accurately, assembling food items promptly, and maintaining the cleanliness and orderliness of the serving areas. This role demands an individual who can operate efficiently in a fast-paced environment while adhering to quality standards and company policies.

In addition to providing excellent customer service, crew members play an important role in ensuring smooth customer flow by managing order staging areas and assisting customers with any inquiries or complaints they might have. The role requires the physical capability to stand, walk, lift up to 20 pounds, and perform various tasks that may involve reaching, stooping, and handling food safely. Training and certifications such as Crew Leader and Shift Supervisor Certifications are valued, offering employees pathways for personal and professional development within the company.

Wendy's supports its crew members with a range of benefits, including medical insurance effective after 30 days of employment, dental and vision plans, a 401k retirement plan with company matching, and paid vacation time that accrues after five years of continuous service. Although no prior experience is necessary, possessing a high school diploma is preferable. Employees must be at least 16 years old to qualify for this role.

This position is an excellent fit for individuals seeking a dynamic work environment with opportunities to grow in the fast-food industry, develop interpersonal skills, and contribute to a well-established, customer-focused brand. The role not only offers the chance to gain valuable experience but also to be a part of a team dedicated to excellence in both product quality and customer service.

Job Requirements

  • Must be 16 years old or older
  • Ability to add, subtract, multiply and divide with 10's and 100's
  • Ability to perform arithmetic operations using American money and weights
  • Ability to stand, walk, sit, use hands to handle and feel
  • Ability to reach, climb, stoop, kneel, crouch, or crawl
  • Ability to lift at least 20 pounds
  • Ability to work in environments with high heat and exposure to cooking oils
  • Ability to follow company policies and procedures
  • Must have reading and writing skills as described
  • No special vision requirements

Job Qualifications

  • No prior experience required
  • High school diploma preferred but not required
  • Ability to read and comprehend simple instructions and correspondence
  • Ability to write simple correspondence
  • Ability to present information effectively in one-on-one and small group situations
  • Ability to apply common sense understanding to carry out simple instructions
  • Crew Leader Certification preferred
  • Shift Supervisor Certification preferred

Job Duties

  • Greets the customer
  • Suggestive sale and answer questions about products
  • Records the customer's order
  • Stages customers in serpentine area to maintain a smooth customer flow
  • Selects requested food items from serving or storage areas and assembles items on serving tray or in takeout bag
  • Serves cold drinks, hot beverages, and desserts
  • Receives payment
  • Assists customers with questions or complaints
  • Retrieves raw food stock and places at appropriate station for preparation
  • Performs duties to prepare food
  • Maintains orderly eating and serving areas
  • Ensures compliance with all company issued policies and procedures

Job Criteria

Experience

No experience required


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