Crew Member

Waterbury, CT, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $12.25 - $16.00

Work Schedule

Fixed Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

flexible schedule

Retirement Plan

training programs

Career advancement opportunities

Job Description

Moe's Southwest Grill, operated under Savin Brands, is a leading quick-service restaurant chain known for its fresh, made-to-order Southwestern cuisine. With a strong reputation for quality, vibrant flavors, and a welcoming atmosphere, Moe's provides an exceptional dining experience that emphasizes customer satisfaction and engagement. As part of Savin Brands, Moe's culture is deeply rooted in a commitment to its mission, vision, and core values, creating an inclusive and positive work environment for its team members and a memorable experience for guests. The company is dedicated to fostering employee growth and success through comprehensive training, supportive management, and opportunities for advancement within the restaurant industry.

The position available is for a Crew Member at Moe's Southwest Grill, a pivotal role that involves delivering outstanding customer service and maintaining the highest standards in food preparation and restaurant cleanliness. This role requires candidates to actively embody Moe's culture by promoting integrity and ensuring that every guest is greeted warmly and feels welcomed. The Crew Member is responsible for taking and accurately entering orders into the Point of Service (POS) system, handling payments with precision, and working alongside management to manage cash procedures responsibly. Food quality is paramount, and the position demands strict adherence to Moe's recipes and presentation standards, ensuring every item served meets company expectations in both taste and speed of service.

In addition to customer interaction and order accuracy, crew members must uphold cleanliness throughout the restaurant, including hot and cold food stations, the beverage center, salsa bar, dining areas, restrooms, and more. Handling guest complaints proactively and with professionalism is essential to maintaining Moe's high customer service standards. The role also involves food preparation duties compliant with Moe's standards and cross-training to assist in various operational aspects of the restaurant. This comprehensive approach enhances teamwork and operational efficiency, ensuring a smooth, enjoyable experience for both guests and employees.

Crew members at Moe's need to demonstrate key skills such as attention to detail, effective time management, clear and friendly communication, and a positive attitude that contributes to a fun and cooperative work environment. Reliability in showing up for scheduled shifts punctually and proactive engagement in work-related tasks are crucial for success in this role. The position is best suited for individuals who thrive in fast-paced environments and possess a genuine interest in guest services. While prior experience in food service is preferred, it is not mandatory, as Moe's provides training to help new employees excel.

This role requires individuals to meet physical demands such as lifting up to 50 pounds, standing for extended periods, working in warm environments, and maneuvering around equipment and cleaning tools. These physical requirements ensure that crew members can effectively perform all tasks related to meal preparation, restaurant upkeep, and customer interaction.

Overall, joining Moe's Southwest Grill as a Crew Member offers an exciting opportunity to be part of a dynamic and customer-focused team within a growing brand in the quick-service restaurant industry. The role is instrumental in upholding Moe's reputation for quality food and exceptional service, creating a positive impact for guests, and fostering a vibrant workplace culture.

Job Requirements

Must be 18 years of age
Must be legally eligible to work in the United States and able to provide appropriate documentation to complete the form I-9 within 3 days of employment
Have an acceptable criminal background check
Ability to communicate with guests and all co-workers
Ability to perform basic addition and subtractions and make correct change
Ability to process information through the POS register system
Ability to lift up to 50-lb boxes of product
Ability to work in a warm environment (grills, fryer) and react to timers
Ability to climb ladders and bend at the waist to clean equipment
Ability to use hands, arms, shoulders and back to build menu items for up to 6 hour periods
Ability to work around industrial-strength cleaners
Ability to weigh and measure during prepping process
Ability to stand for up to 6 hours without a break
Ability to operate the mixer required to prep specific recipes

Job Qualifications

Must be legally eligible to work in the United States and able to provide appropriate documentation to complete the form I-9 within 3 days of employment
Must be 18 years of age
Have an acceptable criminal background check
Experience working in a food service environment preferred, but not required
Excellent interpersonal communication skills and strong interest in guest services
Basic math skills
able to make change accurately
Basic computer knowledge including Point of Service (POS) experience

Job Duties

Model, promote and display integrity for Savin Brands and Moe's culture, Mission, Vision and Values
Ensure all guests receive outstanding service by providing a friendly environment, acknowledging every guest with the infamous "Welcome to Moe's
asking if they have visited Moe's before and make all guests feel welcome
Maintains and delivers high quality product within Moe's speed of service standards
Upsell and make recommendation to guests on a regular basis
Follow all specifications, and procedures within Moe's recipes and training materials
Maintain the front counter area, hot and cold food lines and back of the house in a sanitary, neat and orderly fashion
Responsible for entering orders into POS system and taking cash and credit cards, makes change for guests and works with manager to handle, record and store cash correctly
Maintain the cleanliness of the restaurant including but not limited to beverage center, salsa bar, dining room, doors and windows and restrooms
Handle guest complaints in a timely manner, inquiring about the quality of a guest's dining experience, thanking guests and inviting them to return
Complete food preparation as required and according to Moe's standards
Cross train and assist with all aspects of the restaurant
Other duties as assigned