Crew Member

Culver's is a renowned fast-casual restaurant chain known for its commitment to delivering freshly made, high-quality food with exceptional guest service. Established in the Midwest, Culver's has grown to become a beloved dining destination celebrated for its signature ButterBurgers, fresh frozen custard, and a friendly, welcoming atmosphere. Dedicated to creating a positive and memorable experience for every guest, Culver's prides itself on maintaining high standards in food preparation, safety, cleanliness, and team member conduct.

The specific Culver's location at 1101 Second Street in Waite Park, MN, operates under the organization 248 - WP Custard LLC. This site is committed to upholding the brand's reputation by providing an inviting environment and quality products that keep guests coming back. The team at this location works collaboratively to ensure customer satisfaction and operational excellence.

The Guest Service Team Member role at Culver's is pivotal to the brand's success and guest experience. This position is designed for individuals who thrive in a fast-paced, guest-focused environment and are eager to contribute to a team that values communication, cooperation, and continuous improvement. The role involves directly interacting with guests to provide personalized and exceptional service, ensuring every guest leaves happy and satisfied.

As a Guest Service Team Member, your responsibilities will include maintaining proper personal hygiene and food safety standards, adhering to uniform policies, and supporting the restaurant's attendance and conduct policies. You will assist guests by sharing product knowledge, responding promptly to comments or concerns, and upholding company safety standards to protect both team members and customers. The job requires proficiency in food safety practices, including the accurate completion of the Quality Control and Safe Food Checklist, which is a critical component of Culver's commitment to quality and safety.

You will perform primary, secondary, and back-up duties as designated, ensuring tasks are completed timely and accurately to maintain smooth operations. This flexibility extends to assisting with miscellaneous odd jobs upon request from the manager on duty, demonstrating a team-oriented attitude. The role also involves administrative responsibilities such as answering the telephone professionally and preparing quality food products with proper portion control and presentation within set service goals.

The position demands consistent participation in team meetings to stay informed about operational updates, company policies, and opportunities for professional development. Success in this role requires a focus on communication, problem-solving, and innovation to continuously enhance service quality and efficiency.

This hourly position offers up to $16 per hour and requires a flexible schedule to meet the dynamic needs of the restaurant. Physical demands include standing and walking constantly, handling tasks throughout the shift, and the ability to lift and carry varying weights up to 100 pounds occasionally, reflecting the active and hands-on nature of the job.

Culver's values team members who are accountable, punctual, and able to deliver quality work consistently. The ideal candidate is someone who embraces change, communicates effectively with guests and colleagues, and is motivated by contributing to a positive team environment. The Guest Service Team Member plays a crucial part in achieving Culver's mission of providing exceptional guest experiences and high-quality food products every day.