Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $64,000.00 - $123,100.00
Work Schedule
Weekend Shifts
Benefits
Travel perks
health benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
Discounts on hotels, cars, and cruises
Job Description
American Airlines is the largest airline in the world, known for its extensive global network and commitment to providing exceptional customer service. Headquartered in Fort Worth, Texas, American Airlines operates thousands of daily flights to hundreds of destinations worldwide. The airline prides itself on fostering an inclusive and dynamic work environment where team members are empowered to grow both personally and professionally. With a focus on innovation, safety, and customer satisfaction, American Airlines offers a collaborative culture that values diversity and teamwork. The company's workforce is supported by a variety of Employee Business Resource Groups, which focus on connecting employees... Show More
Job Requirements
- Bachelor's Degree or equivalent experience
- 3+ years of related experience
- Ability to work shift work, including weekends and holidays
- Must be able to work on-site at assigned base/location
Job Qualifications
- Bachelor's Degree or equivalent experience
- 3+ years of related experience
- Ability to work shift work, including weekends and holidays
- Must be able to work on-site at assigned base/location
- Current or previous inflight Crew Manager preferred
- Flight attendant experience preferred
- Knowledge and experience with American-specific systems including SABRE/DECS-FOS, Absence Tracker, Attendance and Performance/Flight Caps, Tableau preferred
- Experience working with represented labor groups preferred
- Knowledge of Microsoft Office suite including Word, Excel, PowerPoint, Outlook
- Excellent interpersonal, planning, and organizational skills
- Ability to work and make decisions independently
Job Duties
- Manage the day-to-day performance reports for an assigned group of flight attendants
- Lead all performance conversations and update and document flight attendants' records in the Attendance and Performance System (APS)
- Ensure flight attendants understand and comply with inflight policies, procedures, and regulations
- Provide coaching and counseling to flight attendants to address performance concerns
- Implement appropriate action for violations, up to and including dismissal
- Support inflight initiatives related to flight attendant performance
- Participate in task forces to problem solve and plan the future direction of the Performance team
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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