Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
wellness programs
Flexible Hours
Paid Time Off
competitive pay
retirement plans
Career growth opportunities
Job Description
IHOP is a renowned family-friendly restaurant chain specializing in breakfast foods, including its signature pancakes, along with a variety of other delicious breakfast, lunch, and dinner options. Known for its inviting atmosphere and outstanding customer service, IHOP has established itself as a beloved dining destination across numerous locations. As a well-recognized brand in the hospitality industry, IHOP prioritizes creating an exceptional guest experience while fostering a positive and supportive work environment for its employees. The company values teamwork, quality service, and operational excellence, aiming to maintain its reputation for delicious food, friendly service, and a welcoming atmosphere.
The Crew Chief position at IHOP is integral to maintaining these high standards. This role is designed for individuals who are passionate about leadership and excellent service in the fast-paced restaurant environment. As a Crew Chief, you will be responsible for leading shifts in the absence of assistant managers or the general manager, ensuring smooth daily operations and a superior dining experience for guests. The position requires coordinating team members, overseeing performance, and managing quality control from food preparation to customer service. Beyond day-to-day supervision, the Crew Chief plays a vital role in training new employees and keeping the team updated on new menu items and service protocols. An essential part of the role involves handling operational tasks such as reviewing sales reports and verifying deliveries to maintain efficiency and accuracy.
The ideal candidate for this position will be someone who thrives in a dynamic environment, exhibits strong leadership skills, and communicates effectively with both team members and guests. With responsibilities ranging from shift management and quality assurance to problem resolution, the Crew Chief at IHOP is pivotal in supporting the overall success of the restaurant. This role offers an excellent opportunity for career growth within the hospitality industry, with access to training programs and mentorship to develop managerial skills. Additionally, IHOP provides a competitive compensation package with benefits designed to foster holistic well-being and financial security. Candidates interested in a meaningful leadership position in a lively, team-oriented restaurant setting will find this role rewarding and challenging.
The Crew Chief position at IHOP is integral to maintaining these high standards. This role is designed for individuals who are passionate about leadership and excellent service in the fast-paced restaurant environment. As a Crew Chief, you will be responsible for leading shifts in the absence of assistant managers or the general manager, ensuring smooth daily operations and a superior dining experience for guests. The position requires coordinating team members, overseeing performance, and managing quality control from food preparation to customer service. Beyond day-to-day supervision, the Crew Chief plays a vital role in training new employees and keeping the team updated on new menu items and service protocols. An essential part of the role involves handling operational tasks such as reviewing sales reports and verifying deliveries to maintain efficiency and accuracy.
The ideal candidate for this position will be someone who thrives in a dynamic environment, exhibits strong leadership skills, and communicates effectively with both team members and guests. With responsibilities ranging from shift management and quality assurance to problem resolution, the Crew Chief at IHOP is pivotal in supporting the overall success of the restaurant. This role offers an excellent opportunity for career growth within the hospitality industry, with access to training programs and mentorship to develop managerial skills. Additionally, IHOP provides a competitive compensation package with benefits designed to foster holistic well-being and financial security. Candidates interested in a meaningful leadership position in a lively, team-oriented restaurant setting will find this role rewarding and challenging.
Job Requirements
- High school diploma or equivalent
- Previous experience in a restaurant or hospitality environment preferred
- Strong leadership skills
- Excellent communication skills
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- Basic math and computer skills
- Knowledge of food safety regulations
Job Qualifications
- High school diploma or equivalent
- Previous experience in a restaurant or hospitality environment preferred
- Strong leadership and communication skills
- Ability to multitask and work in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays as needed
Job Duties
- Run shifts alongside or in the absence of assistant managers and general manager
- Assign responsibilities to each team member and supervise performance
- Assist with the training of new team members and refresher training for current team members
- Inform team when new menu items and specials are offered so that they can provide the best possible food service
- Review all timecards for your shift
- Enforce quality standards and help resolve any customer complaints
- Check for the correct quantity and quality on deliveries
- Review daily sales reports and receipts, make deposits as required, and make sure that all have the correct amount of bills and change
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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