Courtyard Dallas DFW Airport North Grapevine - Front Desk Agent
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $31,230.41 - $38,305.89
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
vision coverage
short-term disability income
Long-term disability income
term life insurance
accidental death and dismemberment insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
The Front Desk Agent at Courtyard by Marriott Dallas DFW Airport North/Grapevine plays a critical role in shaping the guest experience, acting as the first point of contact for arrivals and departures. This position requires a blend of exceptional customer service skills and operational efficiency to manage the front desk's daily functions seamlessly. The Front Desk Agent is responsible for greeting guests warmly, managing check-ins and check-outs, handling reservations, and responding promptly to any guest inquiries or issues. The role demands adept multitasking to balance multiple responsibilities while maintaining a friendly and professional demeanor at all times. Key skills include... Show More
Job Requirements
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Familiarity with hotel management software and Microsoft Office suite
Job Qualifications
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Familiarity with hotel management software and Microsoft Office suite
- Strong verbal and written communication skills
- Proven ability to deliver exceptional guest service
- Ability to multitask effectively
- Problem-solving skills
Job Duties
- Provide outstanding service to guests maintaining a friendly and warm demeanor at all times
- Effectively convey information and ideas and address guest inquiries and issues promptly
- Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns
- Manage multiple tasks efficiently including handling reservations check-ins and check-outs
- Work with and understand financial information performing basic arithmetic functions as needed
- Ensure front desk operations run smoothly and efficiently
- Maintain accurate guest records and process payments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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