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Courtesy Clerk/Grocery Bagger

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
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Benefits

Healthcare coverage
Dental Insurance
Vision Insurance
Prescription coverage
flexible scheduling
Paid Time Off
Employee assistance program
Financial counseling
Employee Discounts
Tuition Reimbursement
training programs

Job Description

Kroger is the nation’s largest grocery retailer, with nearly 2,800 stores operating across 35 states under 28 different names. Originating from a small Cincinnati grocery store over a century ago, Kroger has grown into a powerhouse in the retail grocery industry, dedicated to feeding the human spirit by offering quality food options and exceptional service. The company is renowned for its commitment to bringing diverse teams together who share a passion for food and community. Kroger values respect, honesty, integrity, diversity, inclusion, and safety, all of which form the core principles guiding its business practices and culture.

Working at Kroger means becoming part of a family that supports your growth and success. Whether you are looking for part-time work or a long-term career, Kroger offers a variety of opportunities tailored to different lifestyles and aspirations. The company emphasizes creating amazing experiences not only for its customers but also for its associates and the communities it serves. At Kroger, employees are empowered to thrive through industry-leading training programs, flexible scheduling, comprehensive benefits, and tuition reimbursement. Kroger’s industry-leading Continuing Education program provides up to $21,000 in tuition reimbursement, demonstrating a strong commitment to employee development and lifelong learning.

The role of Courtesy Clerk/Grocery Bagger at Kroger plays a critical part in ensuring customers have a positive shopping experience by providing outstanding customer service and maintaining a safe and clean environment. This position involves bagging groceries efficiently and carefully, assisting customers by carrying bags to their cars, and maintaining orderly shelves and store areas. Courtesy Clerks also inform customers about grocery specials, ensure the store environment is welcoming and safe, and adhere to all food safety and company policies. Working cooperatively in this role requires effective communication skills, problem-solving abilities, and a commitment to upholding Kroger’s core values at all times.

This job is ideal for individuals who are caring, purpose-driven, and eager to learn. The position offers the opportunities to develop valuable skills, work as part of a diverse team, and contribute to the overall success of the store and customer satisfaction. Kroger supports its associates with a wide range of healthcare options, paid time off including holidays and sick pay, emotional and financial counseling services, employee discounts, and potential pathways for career advancement. The company constantly strives to create a workplace where people feel valued and empowered to reach their full potential. Joining Kroger means joining a brand dedicated to delivering quality food, exceptional service, and an inclusive environment where everyone can thrive.

Job Requirements

  • Customer service skills
  • Effective communication skills
  • Retail experience preferred but not necessary

Job Qualifications

  • Customer service skills
  • Effective communication skills
  • Ability to work cooperatively in a high-paced environment
  • Ability to manage conflict in a nonconfrontational manner
  • Honesty and integrity
  • Ability to follow directions and seek assistance
  • Willingness to provide support to diverse populations

Job Duties

  • Bagging groceries at checkout for customers
  • Striving for at least five items in each bag while preventing damage
  • Following best practices for various bag types (reusable/plastic/paper)
  • Assisting customers by removing merchandise from baskets
  • Offering to help load bags into customers' cars
  • Performing basic shelf conditioning
  • Informing customers of grocery specials
  • Returning merchandise to store shelves
  • Gathering and returning baskets to designated areas
  • Cleaning spills and picking up trash inside store and parking lot
  • Cleaning all areas inside and outside the store
  • Handling and assembling seasonal merchandise
  • Understanding store layout, locating products, and conducting price checks
  • Reinforcing safety programs by complying with procedures and reporting unsafe conditions
  • Adhering to all food safety guidelines
  • Performing preventive maintenance by inspecting equipment and reporting issues
  • Creating a welcoming environment by answering customer questions
  • Following all local, state, federal laws and company guidelines
  • Working cooperatively in a fast-paced environment
  • Managing conflict in a reasonable and nonconfrontational manner
  • Acting with honesty and integrity regarding customer and business information
  • Following directions and seeking assistance when necessary
  • Providing support through direct interaction with minors, individuals with special needs, and older adults
  • Performing essential functions with or without reasonable accommodation

Job Criteria

Experience

No experience required


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