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Courtesy Clerk/Grocery Bagger

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
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Benefits

Healthcare coverage
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Tuition Reimbursement
associate discounts

Job Description

Ralphs, based in California, is a prominent supermarket chain and a subsidiary of The Kroger Company since 1998. With over 180 stores strategically located across the state, Ralphs has solidified its reputation as a trusted grocery retailer committed to serving diverse communities with high-quality food products and exceptional customer service. As a vital part of the Kroger family of companies, Ralphs shares a unified mission: To Feed the Human Spirit. This mission is rooted in the values of respect, honesty, integrity, diversity, inclusion, and the safety of others, which permeate every aspect of the company’s operations.

At Ralphs, the focus extends beyond just providing groceries; it is about creating memorable experiences for customers and fostering a supportive environment for associates. The company prides itself on innovation and continuous improvement in meeting the evolving needs of customers, communities, and employees alike. Employees at Ralphs are considered valuable partners in this mission, and the company is dedicated to supporting their growth and success both professionally and personally.

The Courtesy Clerk/Grocery Bagger role is an essential position within the Ralphs team, designed to enhance customer interactions and maintain store cleanliness and safety. This part-time or full-time role offers a unique opportunity for individuals passionate about customer service to join a company that prioritizes growth and development. Working as a Courtesy Clerk involves more than just bagging groceries; it encompasses delivering exceptional service by ensuring a positive shopping experience, helping customers with their purchases, and maintaining an organized, safe store environment.

Key responsibilities of this role include efficiently bagging groceries while adhering to best practices to avoid damage to items, assisting customers by loading bags into their vehicles, and managing store appearance by cleaning spills, collecting trash, and stocking shelves as needed. This position requires associates to be proactive in offering assistance, informing customers about promotions, and supporting cashiers through price checks and inventory management. Furthermore, Courtesy Clerks must uphold food safety protocols and participate in safety programs to create a secure environment for customers and coworkers alike.

In addition to practical duties, this role demands excellent communication skills, a courteous attitude, and the ability to work cooperatively in a fast-paced and sometimes stressful retail setting. Associates are expected to embody Ralphs’ core values by acting with integrity, honesty, and respect in all business interactions. The company also values diversity and inclusion, ensuring that all employees, regardless of background, feel welcomed and empowered to contribute meaningfully.

Ralphs offers a comprehensive benefits package designed to support associate well-being, including medical, dental, vision, and prescription coverage through various plans, flexible scheduling options with paid time off, access to confidential counseling services, financial coaching, and valuable discounts. The company also invests in education and career growth by providing tuition reimbursement programs and extensive training pathways, enabling employees to advance within the organization.

This opportunity is ideal for individuals seeking a fulfilling career in retail, whether just starting out or looking to grow within a respected grocery chain. Ralphs welcomes applicants from diverse backgrounds and is committed to fair hiring practices aligned with local ordinances and state laws. By joining Ralphs, associates become part of a family dedicated to feeding the human spirit with quality, care, and community values at its core.

Job Requirements

  • Customer service skills
  • Effective communication skills
  • Ability to work cooperatively in a fast-paced environment
  • Ability to manage conflict in a reasonable manner
  • Ability to act with honesty and integrity
  • Ability to follow directions and seek assistance
  • Ability to perform essential functions with or without accommodation

Job Qualifications

  • Customer service skills
  • Effective communication skills
  • Ability to work cooperatively in a fast-paced environment
  • Ability to manage conflict reasonably
  • Honesty and integrity in handling information
  • Willingness to follow directions and seek assistance
  • Ability to assist diverse customer groups

Job Duties

  • Bag groceries at checkout for customers
  • Strive to bag at least five items per bag while preventing damage
  • Follow best practices for using different types of bags (reusable, plastic, paper)
  • Assist customers by removing merchandise from the bottom of baskets
  • Offer help with loading bags into customers' cars
  • Perform basic shelf conditioning
  • Inform customers of grocery specials
  • Return merchandise to store shelves
  • Collect and return bascarts to designated areas
  • Clean spills and pick up trash inside the store and parking lot
  • Clean all areas inside and outside the store
  • Handle and assemble seasonal merchandise
  • Understand store layout to locate products and perform price checks for cashiers
  • Reinforce safety programs by complying with safety procedures and reporting unsafe conditions
  • Adhere to all food safety regulations and guidelines
  • Inspect equipment and notify management of repair needs
  • Create a welcoming environment by answering customer questions
  • Adhere to local, state, and federal laws and company guidelines
  • Work cooperatively in a fast-paced and stressful environment
  • Manage conflicts in a reasonable and cooperative manner
  • Act with honesty and integrity regarding customer and business information
  • Follow directions and seek assistance when necessary
  • Provide assistance to minors, individuals with special needs, and older adults
  • Perform all essential functions with or without reasonable accommodation

Job Criteria

Experience

Entry Level (1-2 years)


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