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Courtesy Clerk/Grocery Bagger

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
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Benefits

Healthcare coverage
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Tuition Reimbursement
associate discounts

Job Description

Ralphs, a prominent supermarket chain based in California, merged with The Kroger Company in 1998. Since then, Ralphs has grown to serve customers in over 180 locations across the state, making it a trusted name in the grocery retail sector. The company prides itself on being part of a larger family of businesses under Kroger, all united by a common mission: To Feed the Human Spirit. Ralphs exemplifies dedication to innovation and high-quality customer service, with food at the heart of everything it does. It creates a welcoming shopping experience that promotes the well-being of its customers, associates, and communities alike. The company places great importance on diversity, inclusion, respect, honesty, integrity, and safety, making it not only a great place to shop but also a great place to work.

This role offers candidates an opportunity to join the respected Ralphs family as a Courtesy Clerk/Grocery Bagger. This position is essential to providing an exceptional customer experience through outstanding service. The courtesy clerk is responsible for bagging groceries efficiently and safely while ensuring all items remain undamaged and well-organized. The associate is expected to maintain a clean and safe environment within the store and parking lot, assisting customers by loading groceries into their cars and answering their questions with professionalism and respect. This role requires a passion for service and a dedication to building a positive, welcoming atmosphere in line with Ralphs’ core values.

Ideal candidates will find the position rewarding, with flexible scheduling options for both full-time and part-time associates, competitive compensation, and an encouraging work environment where personal and professional growth are supported. Ralphs is committed to the ongoing development of its employees through leading education programs and comprehensive training pathways. The company offers a wide range of benefits designed to support associates' physical, emotional, and financial well-being, such as healthcare coverage including medical, dental and vision plans, paid time off including holidays and sick leave, employee assistance programs, financial coaching, and tuition reimbursement programs.

The Courtesy Clerk/Grocery Bagger plays a crucial role in reinforcing food safety standards, adhering to company and legal policies, performing preventive maintenance on equipment, and ensuring the store remains an inviting and safe space. Ralphs deeply values honesty and integrity in handling customer and business information and fosters an environment where teamwork, communication, and customer interaction skills are highly appreciated.

Whether you have retail experience or are new to the industry, Ralphs provides the tools and resources you need to succeed and grow within the company. Those who are purpose-driven, caring, and eager to learn will discover unlimited potential here, making this the perfect starting point or next step in your career. Ralphs encourages candidates with diverse backgrounds and experiences, including those with arrest or conviction records, to apply, reflecting its commitment to equitable hiring practices and community support. Join Ralphs and be part of a team that truly values people and makes a difference every day.

Job Requirements

  • Customer service skills
  • Effective communication skills
  • Retail experience preferred but not necessary
  • Ability to perform physical tasks related to bagging groceries
  • Willingness to follow safety procedures
  • Ability to work cooperatively in a high-paced environment
  • Ability to manage conflict in a nonconfrontational manner
  • Ability to act with honesty and integrity
  • Ability to follow directions and seek assistance
  • Must be able to perform essential job functions with or without accommodation

Job Qualifications

  • Customer service skills
  • Effective communication skills
  • Ability to work cooperatively in a high-paced environment
  • Ability to manage conflict in a reasonable and cooperative manner
  • Honesty and integrity in handling customer and business information
  • Ability to follow directions and seek assistance when necessary
  • Willingness to provide assistance to diverse customer groups
  • Basic understanding of food safety regulations
  • Ability to perform physical tasks related to bagging and lifting
  • Flexibility to work various shifts
  • Commitment to company core values of respect, honesty, integrity, diversity, inclusion, and safety

Job Duties

  • Bag groceries at checkout for customers
  • Ensure at least five items are bagged safely without damage
  • Follow best practices for bagging reusable, plastic, and paper bags
  • Assist customers by removing merchandise from the bottom of baskets
  • Help load bags into customer vehicles
  • Perform basic shelf conditioning
  • Inform customers of grocery specials
  • Return merchandise to store shelves
  • Gather and return baskets to designated areas
  • Clean spills and pick up trash inside store and parking lot
  • Clean all areas inside and outside of store
  • Handle and assemble seasonal merchandise
  • Locate products and conduct price checks for cashiers
  • Comply with safety procedures and report unsafe conditions
  • Adhere to all food safety regulations
  • Inspect equipment for maintenance needs and notify management
  • Answer customer questions regarding products
  • Follow local, state and federal laws and company guidelines
  • Work cooperatively in a fast-paced environment
  • Manage conflict reasonably and cooperatively
  • Act with honesty and integrity regarding information
  • Follow directions and seek assistance when needed
  • Provide support to minors, individuals with special needs, and older adults
  • Perform essential functions with or without accommodation

Job Criteria

Experience

Entry Level (1-2 years)


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