Counter Staff-Full Time

Edit Holdings, LLC doing business as Tide Cleaners, is a renowned dry cleaning and laundry service provider committed to delivering top-quality garment care and exceptional customer experiences. With a strong presence in the garment care industry, Tide Cleaners has built a reputation for excellence, integrity, and dedication to customer satisfaction. The company prides itself on maintaining high standards for quality, ensuring that every garment receives meticulous attention and care. Providing services that cater to busy individuals and families, Tide Cleaners offers convenience and reliability with a professional touch. As a company, they emphasize their core values including guest service, commitment, and excellence, creating an encouraging environment for both employees and customers alike.

The role of Counter Staff at Tide Cleaners is a vital position within the organization, directly impacting customer experience and store operations. Individuals hired for this full-time role report to the Counter Manager and General Manager and play an essential part in maintaining the smooth and efficient functioning of the store. This role is focused primarily on engaging with customers, handling garment transactions, and ensuring overall quality assurance. Counter Staff members are responsible for greeting customers in a friendly and professional manner, managing inquiries through multiple communication channels such as phone, email, and face-to-face interactions. They perform essential garment handling duties including check-in and check-out processes, tagging, spot-checking for stains or issues, and organizing items based on customer requests.

Accurately managing transactions is also a key aspect, involving price calculations and handling payments via cash or credit card. Beyond customer interaction, Counter Staff support store operations by opening and closing the store, meeting daily goals, and maintaining cleanliness and organization of the counter areas. This role demands adaptability as it requires working in a fast-paced environment with attention to detail and the physical ability to stand for extended periods. Teamwork and leadership qualities are valued to help train new employees and enhance overall store performance. Tide Cleaners offers a dynamic workplace where employees contribute to the company’s success by upholding its standards and values, with benefits including health, dental, and vision insurance, 401(k), paid time off, and paid holidays after one year. This position offers either full-time or part-time schedules, with full-time hours ranging from 32 to 40 hours per week. The established store hours also afford flexibility for candidates, providing shifts during weekdays, weekends, and holiday periods with a potential for overtime as needed.

Joining Tide Cleaners as Counter Staff means becoming part of a dedicated team focused on quality garment care and excellent customer service, where employees are supported through ongoing training and development opportunities. The company’s commitment to fostering a positive, energetic work environment makes it an attractive employer for customer service-minded individuals seeking a rewarding career in the hospitality and service sector.