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Goode Company Restaurants logo

Counter Service Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Weekly Payroll
meal discounts
Health Insurance
Health savings account
401(k) matching
Vision Insurance
Dental Insurance
Disability insurance
Opportunities for advancement
flexible schedule

Job Description

Goode Company is a well-established restaurant group with a strong focus on delivering exceptional dining experiences rooted in authentic Texas flavors. Known for their commitment to quality and operational excellence, Goode Company has cultivated a loyal customer base by consistently serving up high-quality dishes “one plate at a time.” This dedication to maintaining a superior quality of food and service has allowed the company to grow and maintain a reputable place in the competitive restaurant industry. Goode Company values the connections they build with their customers and the community, emphasizing a culture of respect, excellence, and continuous growth.

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Job Requirements

  • 2 or more years of counter service management experience
  • Knowledge of kitchen operations including mesquite, prep, and line quality standards
  • Ability to run effective shifts in all restaurant aspects
  • Experience with P&L accountability preferred
  • Ability to communicate effectively in English
  • Computer proficiency including Microsoft Office
  • Certifications in Allergen handling, Food Management, and TABC
  • Ability to train and manage restaurant staff
  • Knowledge of health, safety, and sanitation regulations
  • Strong leadership and problem-solving skills

Job Qualifications

  • 2 or more years of counter service management experience required
  • Knowledge of all kitchen operations including mesquite, prep, line quality identifiers and standards
  • Must demonstrate the ability to run effective shifts in all aspects of the restaurant
  • P&L accountability experience highly preferred
  • Spanish speaking a plus, not required
  • Excellent communication skills, verbal and written
  • Excellent computer skills and Microsoft Office experience
  • Allergen, Food Manager, and TABC certified

Job Duties

  • Ensure proper guest service to all guests through constant evaluation of restaurant service performance
  • Investigate and resolve customer complaints regarding food quality, service and accommodations
  • Complete hands-on training and knowledge of each position within the restaurant
  • Monitor wait times in the serving line
  • Provide excellent quality and presentation of all food to all guests
  • Train team members in food preparation procedures and company standards, while monitoring food preparation methods, portion sizes, garnishing, and presentation to ensure food is prepared and served in an acceptable manner
  • Schedule, receive, and verify food and beverage deliveries for proper quality and quantity
  • Ensure product safety by training all team members on food preparation, sanitation, and safety procedures
  • Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance
  • Inspect supplies, equipment, work areas and property to ensure efficient service and conformance to standards
  • Understand safety and security practices to ensure safety to team members and patrons
  • Responsible for working with other managers to meet the financial and operational targets while maintaining high operating standards
  • Responsible for personnel actions such as hiring, training, disciplining, and terminating as necessary in accordance with Goode Company policies and applicable laws
  • Teach and train staff about the Brand values and culture of Goode Company
  • Effectively manage schedules to ensure the restaurant is staffed accordingly and per company policy
  • Accountable for food standards, systems, cleanliness, organization, team member engagement and the guest experience
  • Monitor employee appearance and uniform throughout shift
  • Communicate effectively with other managers and team members
  • Build employee morale and rapport by leading by example, teamwork, and hands-on management approach (training, coaching, motivating, and follow-up)
  • Conduct shift meetings as necessary
  • Display a sense of ownership. Make decisions as if the restaurant were your own
  • Be resourceful in handling assignments and solving problems

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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