Counter Service Manager

Houston, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Weekly Payroll

meal discounts

Health Insurance

Health savings account

401(k) matching

Vision Insurance

Dental Insurance

Disability insurance

Opportunities for advancement

flexible schedule

Job Description

Goode Company is a well-established restaurant group with a strong focus on delivering exceptional dining experiences rooted in authentic Texas flavors. Known for their commitment to quality and operational excellence, Goode Company has cultivated a loyal customer base by consistently serving up high-quality dishes “one plate at a time.” This dedication to maintaining a superior quality of food and service has allowed the company to grow and maintain a reputable place in the competitive restaurant industry. Goode Company values the connections they build with their customers and the community, emphasizing a culture of respect, excellence, and continuous growth.

The Taqueria Manager role at Goode Company represents a pivotal leadership position within the restaurant. This role comes with the responsibility of overseeing daily restaurant operations while ensuring that each customer enjoys a high-quality, authentic Texas dining experience. The Manager will be deeply involved in all aspects of service delivery, from training staff to managing food preparation and presentation. Not only is the Manager expected to uphold the company’s brand promise by maintaining high standards for food quality and service, but they also work collaboratively with the General Managers to manage financial performance, including profit and loss oversight.

This position demands a hands-on leader who enjoys direct engagement with both team members and customers alike. The Taqueria Manager is responsible for training, coaching, and motivating staff to perform their best while fostering a positive and productive work environment. They will handle scheduling, ensure health and safety compliance, monitor inventory deliveries for quality and quantity, and resolve customer concerns to maintain satisfaction and loyalty. The Manager must demonstrate high ownership of their role, acting as if the restaurant were their own business. Strong communication skills are essential, as is a proactive approach to problem-solving and managing operational challenges.

Goode Company offers an inclusive and supportive work environment where Managers have opportunities for advancement and professional development. The company values employee growth and engagement, viewing it as integral to delivering superior guest experiences consistently. This role is best suited for someone with at least two years of counter service management experience, excellent communication and computer skills, and relevant certifications such as Food Manager, Allergen, and TABC. The opportunity comes with competitive compensation and a range of valuable benefits designed to support employee well-being and professional success.

Job Requirements

2 or more years of counter service management experience
Knowledge of kitchen operations including mesquite, prep, and line quality standards
Ability to run effective shifts in all restaurant aspects
Experience with P&L accountability preferred
Ability to communicate effectively in English
Computer proficiency including Microsoft Office
Certifications in Allergen handling, Food Management, and TABC
Ability to train and manage restaurant staff
Knowledge of health, safety, and sanitation regulations
Strong leadership and problem-solving skills

Job Qualifications

2 or more years of counter service management experience required
Knowledge of all kitchen operations including mesquite, prep, line quality identifiers and standards
Must demonstrate the ability to run effective shifts in all aspects of the restaurant
P&L accountability experience highly preferred
Spanish speaking a plus, not required
Excellent communication skills, verbal and written
Excellent computer skills and Microsoft Office experience
Allergen, Food Manager, and TABC certified

Job Duties

Ensure proper guest service to all guests through constant evaluation of restaurant service performance
Investigate and resolve customer complaints regarding food quality, service and accommodations
Complete hands-on training and knowledge of each position within the restaurant
Monitor wait times in the serving line
Provide excellent quality and presentation of all food to all guests
Train team members in food preparation procedures and company standards, while monitoring food preparation methods, portion sizes, garnishing, and presentation to ensure food is prepared and served in an acceptable manner
Schedule, receive, and verify food and beverage deliveries for proper quality and quantity
Ensure product safety by training all team members on food preparation, sanitation, and safety procedures
Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance
Inspect supplies, equipment, work areas and property to ensure efficient service and conformance to standards
Understand safety and security practices to ensure safety to team members and patrons
Responsible for working with other managers to meet the financial and operational targets while maintaining high operating standards
Responsible for personnel actions such as hiring, training, disciplining, and terminating as necessary in accordance with Goode Company policies and applicable laws
Teach and train staff about the Brand values and culture of Goode Company
Effectively manage schedules to ensure the restaurant is staffed accordingly and per company policy
Accountable for food standards, systems, cleanliness, organization, team member engagement and the guest experience
Monitor employee appearance and uniform throughout shift
Communicate effectively with other managers and team members
Build employee morale and rapport by leading by example, teamwork, and hands-on management approach (training, coaching, motivating, and follow-up)
Conduct shift meetings as necessary
Display a sense of ownership. Make decisions as if the restaurant were your own
Be resourceful in handling assignments and solving problems