Counter Server- Bryn Mawr

Bryn Mawr, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Standard Hours

Day Shifts

Benefits

career growth

dynamic work environment

401k

Paid Time Off

Sick Time

Health Insurance

Food beverage discounts

Job Description

The Buttery is an esteemed local eatery known for its exceptional specialty coffee, delightful village bakery and patisserie offerings, and a unique retail environment. Situated in the vibrant community that values warmth and quality, The Buttery has become a cherished destination where great food, comfort, and a welcoming atmosphere intersect. The establishment prides itself on fostering a strong communal spirit, where hospitality goes beyond just serving delicious food and beverages. It is a place where relationships are built, care is extended to every guest, and memorable experiences are crafted daily. As The Buttery continues to expand, it embraces the opportunity to bring its signature hospitality and culinary excellence to new neighborhoods, enhancing local communities with its inviting ambiance and top-tier products.

At our newest location in Bryn Mawr, we are thrilled to extend an invitation to passionate individuals ready to join our inaugural team. This opening marks an exciting chapter for The Buttery as we embed our brand’s values of exceptional customer service, community engagement, and teamwork into the fabric of a new neighborhood. We are hosting an Open Call hiring event specifically for various key roles across Front of House and Back of House teams. The Front of House roles include Barista, Counter Server, Cashier, Busser, and Food Runner, while the Back of House positions include Lead Line Cook, Line Cook, and Dishwasher.

Join us as a Counter Server, a vital role that places you at the heart of our daily operations and guest interactions. As a Counter Server, you will be responsible for greeting customers warmly, taking orders with accuracy at the register, running food, packaging pastries, and confidently sharing knowledge about our menu and retail offerings. Your role is essential in bringing The Buttery experience to life, ensuring our displays remain visually appealing, and supporting the smooth running of the cafe during busy service hours. You will work alongside a supportive and fast-paced team environment where collaboration, clear communication, and positive energy are fundamental. Becoming a brand ambassador, you will help make sure every guest leaves feeling genuinely cared for and welcomed.

Working with us means being part of a company that values hospitality and teamwork above all. You will also have opportunities for professional growth and development as we continue to grow our cafe. We pride ourselves on a dynamic work environment that balances serious dedication with fun and camaraderie. Benefits include 401k, paid time off, sick time, health insurance, and food and beverage discounts, all designed to support our employees both personally and professionally. If you thrive in lively, guest-facing roles and have a passion for delivering exceptional service while sharing a love for great food and drink, The Buttery’s Bryn Mawr location is the perfect place for you to grow and succeed.

Job Requirements

High school diploma or equivalent
minimum 1 year of experience in customer service or related field preferred
ability to work flexible hours including weekends
strong interpersonal and communication skills
ability to stand for extended periods
basic math and cash handling skills
willingness to work in a fast-paced environment
positive attitude and team player mindset

Job Qualifications

1+ year of experience in high-volume coffee or a customer-facing role in food, beverage, or retail is preferred
strong time management, organization, and communication skills, with the ability to stay focused and efficient in a fast-paced environment
genuine passion for hospitality, with a love for great food and drink and a commitment to delivering exceptional service
team-oriented and self-motivated, with a positive attitude, eagerness to learn, and willingness to support and uplift others

Job Duties

Provide exceptional service by greeting customers warmly, accurately taking orders, and handling transactions with efficiency and care
Maintain a clean and welcoming environment, ensuring all front-of-house areas, displays, and equipment are neat, organized, and up to health and safety standards
Support team operations by being cross trained on all areas of the job including cash handeling, food running, restocking displays, assisting with receiving deliveries, and reporting customer feedback or facility concerns to leadership
Uphold service standards by collaborating with the Service Lead to maintain quality, address customer inquiries, and reinforce a positive, respectful team culture
Contribute to team growth through ongoing learning, especially around coffee and tea offerings, and by helping train new staff on service, menu, and brand values