Counter Sales Associate

Murfreesboro, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

safety training

Career Development

Job Description

Baker Distributing Company is a prominent wholesale distributor specializing in HVAC equipment, parts, and supplies. With a reputation for reliability and quality, Baker Distributing Company serves a diverse clientele including contractors, dealers, and end users across multiple locations. The company prides itself on delivering not only premium products but also exceptional customer service and comprehensive support to ensure customer satisfaction and loyalty. As a leader in the HVAC wholesale distribution industry, Baker Distributing Company continuously seeks to innovate and improve its service delivery and operational efficiency to maintain its standing and competitive edge in the market.

The Counter Sales A... Show More

Job Requirements

High school diploma or GED required
Equivalent experience may be considered
Ability to understand and communicate in English
Ability to move parts and equipment weighing up to 50 pounds
Ability to stand, sit, walk, climb, kneel, crouch, or crawl as needed to access equipment
Ability to operate warehouse equipment like forklifts and pallet jacks
Physical ability to perform visual tasks such as reading labels and inspecting equipment
Ability to operate computer and telephone equipment for extended periods
Reasonable accommodations provided for disabilities
Adherence to company safety protocols and use of PPE
Ability to work in a fast-paced environment with multiple tasks

Job Qualifications

High school diploma or GED
Demonstrated experience with HVAC equipment in a wholesale distribution setting
Background in sales, operations, purchasing, or inventory management preferred
Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building
Ability to manage multiple tasks in a dynamic, fast-paced environment
Demonstrated interest in continuous learning, mentoring, and leadership
Mechanical or technical experience preferred
Proficiency in Microsoft Office or similar productivity tools
Excellent customer service mindset
Excellent written and verbal communication skills
Excellent analytical aptitude with the ability to analyze and interpret data
Strong and creative problem-solving skills
Ability to work independently and in a team environment
Proactively seeks continuous process and service improvements

Job Duties

Represent Baker Distributing Company as a leader in the industry ensuring maximum sales
Interact with internal and outside salespeople, vendors, and contractors
Responsible for showroom merchandising and re-stocking product
Assist in resolving customer relations problems with both dealers and end users
Complete sales order process for customers with efforts to up-sell associated items
Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration
Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources
Arrange stock on shelves or racks in sales area and keeps merchandise in order
Apply suggestive selling techniques and up-sells to current and prospective customers
Adhere to all company safety protocols and procedures
Utilize personal protective equipment (PPE) as required
Report any safety hazards or incidents immediately to management
Participate in regular safety training sessions and drills
Ensure a clean and organized workspace to prevent accidents and injuries
Follow all guidelines for the safe handling and storage of products
Maintain a professional and safe demeanor during all customer interactions
Conduct outgoing customer sales or service calls and resolve customer complaints
Perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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