Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
safety training
Career Development
Job Description
Baker Distributing Company is a prominent wholesale distributor specializing in HVAC equipment, parts, and supplies. With a reputation for reliability and quality, Baker Distributing Company serves a diverse clientele including contractors, dealers, and end users across multiple locations. The company prides itself on delivering not only premium products but also exceptional customer service and comprehensive support to ensure customer satisfaction and loyalty. As a leader in the HVAC wholesale distribution industry, Baker Distributing Company continuously seeks to innovate and improve its service delivery and operational efficiency to maintain its standing and competitive edge in the market.
The Counter Sales Associate role at Baker Distributing Company is a vital position focused on managing the sales counter at one of the company’s distributorships. This role involves working directly with customers who visit the showroom or make inquiries via telephone, providing expert assistance in sourcing and selling HVAC products, parts, and related supplies. The associate is expected to exhibit strong sales capabilities combined with a customer-focused approach, ensuring each interaction strengthens customer relationships and drives sales growth. The position requires a highly organized, motivated individual skilled in managing product inventory, merchandising, warranty administration, and customer service issues.
Being part of Baker Distributing Company's team offers an opportunity to work in a dynamic, fast-paced environment where technical knowledge, sales proficiency, and interpersonal skills are valued and nurtured. Associates contribute directly to the company’s success by supporting smooth operations at the sales counter, helping customers select the right products for their needs, and maintaining an orderly showroom and inventory stock. This role not only demands awareness of the technical aspects of HVAC systems but also a commitment to safety protocols, effective communication, and continuous improvement.
Working at Baker Distributing Company means joining a community committed to excellence and professional growth. The Counter Sales Associate will engage in regular safety training, utilize personal protective equipment, and adhere to company policies to create a safe and productive workplace. The role offers exposure to a wide range of products and brands in the HVAC sector, facilitating career development for individuals interested in expanding their expertise in wholesale distribution and customer service within the industry.
Baker Distributing Company values its employees and provides support through continuous learning opportunities and encourages proactive contributions toward service and process enhancements. Candidates interested in this role should demonstrate a passion for sales, customer service, and technical knowledge relevant to HVAC products. This is an excellent opportunity for those looking to advance their careers in the wholesale distribution market with a stable and reputable employer. Join Baker Distributing Company as a Counter Sales Associate to play a key role in maintaining our leadership in the HVAC wholesale distribution sector, helping customers find the right solutions while contributing to a strong sales performance and company growth.
The Counter Sales Associate role at Baker Distributing Company is a vital position focused on managing the sales counter at one of the company’s distributorships. This role involves working directly with customers who visit the showroom or make inquiries via telephone, providing expert assistance in sourcing and selling HVAC products, parts, and related supplies. The associate is expected to exhibit strong sales capabilities combined with a customer-focused approach, ensuring each interaction strengthens customer relationships and drives sales growth. The position requires a highly organized, motivated individual skilled in managing product inventory, merchandising, warranty administration, and customer service issues.
Being part of Baker Distributing Company's team offers an opportunity to work in a dynamic, fast-paced environment where technical knowledge, sales proficiency, and interpersonal skills are valued and nurtured. Associates contribute directly to the company’s success by supporting smooth operations at the sales counter, helping customers select the right products for their needs, and maintaining an orderly showroom and inventory stock. This role not only demands awareness of the technical aspects of HVAC systems but also a commitment to safety protocols, effective communication, and continuous improvement.
Working at Baker Distributing Company means joining a community committed to excellence and professional growth. The Counter Sales Associate will engage in regular safety training, utilize personal protective equipment, and adhere to company policies to create a safe and productive workplace. The role offers exposure to a wide range of products and brands in the HVAC sector, facilitating career development for individuals interested in expanding their expertise in wholesale distribution and customer service within the industry.
Baker Distributing Company values its employees and provides support through continuous learning opportunities and encourages proactive contributions toward service and process enhancements. Candidates interested in this role should demonstrate a passion for sales, customer service, and technical knowledge relevant to HVAC products. This is an excellent opportunity for those looking to advance their careers in the wholesale distribution market with a stable and reputable employer. Join Baker Distributing Company as a Counter Sales Associate to play a key role in maintaining our leadership in the HVAC wholesale distribution sector, helping customers find the right solutions while contributing to a strong sales performance and company growth.
Job Requirements
- High school diploma or GED required
- Equivalent experience may be considered
- Ability to understand and communicate in English
- Ability to move parts and equipment weighing up to 50 pounds
- Ability to stand, sit, walk, climb, kneel, crouch, or crawl as needed to access equipment
- Ability to operate warehouse equipment like forklifts and pallet jacks
- Physical ability to perform visual tasks such as reading labels and inspecting equipment
- Ability to operate computer and telephone equipment for extended periods
- Reasonable accommodations provided for disabilities
- Adherence to company safety protocols and use of PPE
- Ability to work in a fast-paced environment with multiple tasks
Job Qualifications
- High school diploma or GED
- Demonstrated experience with HVAC equipment in a wholesale distribution setting
- Background in sales, operations, purchasing, or inventory management preferred
- Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building
- Ability to manage multiple tasks in a dynamic, fast-paced environment
- Demonstrated interest in continuous learning, mentoring, and leadership
- Mechanical or technical experience preferred
- Proficiency in Microsoft Office or similar productivity tools
- Excellent customer service mindset
- Excellent written and verbal communication skills
- Excellent analytical aptitude with the ability to analyze and interpret data
- Strong and creative problem-solving skills
- Ability to work independently and in a team environment
- Proactively seeks continuous process and service improvements
Job Duties
- Represent Baker Distributing Company as a leader in the industry ensuring maximum sales
- Interact with internal and outside salespeople, vendors, and contractors
- Responsible for showroom merchandising and re-stocking product
- Assist in resolving customer relations problems with both dealers and end users
- Complete sales order process for customers with efforts to up-sell associated items
- Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration
- Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources
- Arrange stock on shelves or racks in sales area and keeps merchandise in order
- Apply suggestive selling techniques and up-sells to current and prospective customers
- Adhere to all company safety protocols and procedures
- Utilize personal protective equipment (PPE) as required
- Report any safety hazards or incidents immediately to management
- Participate in regular safety training sessions and drills
- Ensure a clean and organized workspace to prevent accidents and injuries
- Follow all guidelines for the safe handling and storage of products
- Maintain a professional and safe demeanor during all customer interactions
- Conduct outgoing customer sales or service calls and resolve customer complaints
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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