Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
safe work environment
Job Description
Baker Distributing Company stands as a prominent wholesale HVAC distributor known for its commitment to delivering high-quality heating, ventilation, and air conditioning products across multiple renowned brands. With a longstanding reputation in the HVAC industry, Baker Distributing Company has cultivated a strong presence by emphasizing exceptional customer service, extensive product offerings, and a dedication to supporting contractors, dealers, and end users alike. The company operates through a network of distributorships that not only supply equipment but also parts and various supplies essential to HVAC systems. Baker Distributing Company maintains a dynamic and supportive work environment, fostering professional growth, continuous learning, and leadership development opportunities among its workforce. As a company deeply invested in industry leadership and innovation, it continues to seek motivated and organized professionals who can uphold its standards and contribute to its ongoing success.
The role of Counter Sales Associate at Baker Distributing Company is a critical position that interfaces directly with customers at the sales counter of one of its wholesale HVAC distributorship locations. This role requires a sales-driven professional who is passionate about delivering exceptional customer service in a fast-paced, sales-oriented setting. The Counter Sales Associate serves as a key representative of the company, directly impacting sales growth through personalized service, up-selling techniques, and efficient handling of customer inquiries. Responsibilities include managing showroom merchandising, restocking products, assisting with warranty administration, and facilitating smooth customer relations with both dealers and end users.
This position demands strong interpersonal communication skills, an ability to handle multiple tasks simultaneously, and a comprehensive understanding of HVAC equipment in a wholesale distribution environment. The role is designed for someone who is motivated, organized, and capable of working independently or collaboratively within a team. The Counter Sales Associate also ensures compliance with all safety protocols and utilizes personal protective equipment as required to maintain a safe work environment. Additionally, this individual participates in safety training and proactively addresses any hazards to uphold company safety standards.
Candidates applying for this position should have a high school diploma or GED, with a bachelor’s degree in business or a related field preferred. Relevant professional experience in sales, operations, purchasing, inventory management, or mechanical/technical HVAC knowledge will be advantageous. Proficiency in Microsoft Office and similar productivity tools is essential, alongside strong analytical, problem-solving, and decision-making skills. The position requires physical capabilities such as moving parts weighing up to 50 pounds and operating warehouse equipment including forklifts and pallet jacks.
Baker Distributing Company offers a compelling opportunity for those eager to join an industry-leading HVAC wholesale distributor and grow their careers in a supportive and safety-conscious environment. The company values continuous process improvements and service excellence, making this position ideal for candidates who are driven by performance, customer satisfaction, and professional development.
The role of Counter Sales Associate at Baker Distributing Company is a critical position that interfaces directly with customers at the sales counter of one of its wholesale HVAC distributorship locations. This role requires a sales-driven professional who is passionate about delivering exceptional customer service in a fast-paced, sales-oriented setting. The Counter Sales Associate serves as a key representative of the company, directly impacting sales growth through personalized service, up-selling techniques, and efficient handling of customer inquiries. Responsibilities include managing showroom merchandising, restocking products, assisting with warranty administration, and facilitating smooth customer relations with both dealers and end users.
This position demands strong interpersonal communication skills, an ability to handle multiple tasks simultaneously, and a comprehensive understanding of HVAC equipment in a wholesale distribution environment. The role is designed for someone who is motivated, organized, and capable of working independently or collaboratively within a team. The Counter Sales Associate also ensures compliance with all safety protocols and utilizes personal protective equipment as required to maintain a safe work environment. Additionally, this individual participates in safety training and proactively addresses any hazards to uphold company safety standards.
Candidates applying for this position should have a high school diploma or GED, with a bachelor’s degree in business or a related field preferred. Relevant professional experience in sales, operations, purchasing, inventory management, or mechanical/technical HVAC knowledge will be advantageous. Proficiency in Microsoft Office and similar productivity tools is essential, alongside strong analytical, problem-solving, and decision-making skills. The position requires physical capabilities such as moving parts weighing up to 50 pounds and operating warehouse equipment including forklifts and pallet jacks.
Baker Distributing Company offers a compelling opportunity for those eager to join an industry-leading HVAC wholesale distributor and grow their careers in a supportive and safety-conscious environment. The company values continuous process improvements and service excellence, making this position ideal for candidates who are driven by performance, customer satisfaction, and professional development.
Job Requirements
- High school diploma or GED required
- equivalent experience may be considered
- demonstrated experience with HVAC equipment in a wholesale distribution setting
- ability to manage multiple tasks in a dynamic, fast-paced environment
- proficiency in Microsoft Office or similar productivity tools
- ability to understand and communicate in English to comply with safety standards, training, policies, and procedures
- physically able to move parts and equipment weighing up to 50 pounds
- ability to operate warehouse equipment such as forklifts and pallet jacks
- visual acuity required for detailed inspection and inventory tasks
- participates in safety training and follows all company safety protocols
Job Qualifications
- High school diploma or GED required
- bachelor’s degree in business or related field preferred
- demonstrated experience with HVAC equipment in a wholesale distribution setting
- background in sales, operations, purchasing, or inventory management preferred
- strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building
- ability to manage multiple tasks in a dynamic, fast-paced environment
- demonstrated interest in continuous learning, mentoring, and leadership
- mechanical or technical experience preferred
- proficiency in Microsoft Office or similar productivity tools
- excellent customer service mindset with the ability to develop long term relationships
- excellent written and verbal communication skills
- excellent analytical aptitude with a proven ability to analyze/interpret data
- strong and creative problem-solving skills
- ability to work independently and in a team environment
- proactively seeks continuous process and service improvements
Job Duties
- Represent Baker Distributing Company as a leader in the industry ensuring maximum sales
- interact with internal and outside salespeople, vendors, and contractors
- responsible for showroom merchandising and re-stocking product
- assist in resolving customer relations problems with both dealers and end users
- complete sales order process for customers with efforts to up-sell associated items
- service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration
- provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources
- arrange stock on shelves or racks in sales area and keeps merchandise in order
- apply suggestive selling techniques and up-sells to current and prospective customers
- adhere to all company safety protocols and procedures
- utilize personal protective equipment (PPE) as required
- report any safety hazards or incidents immediately to management
- participate in regular safety training sessions and drills
- ensure a clean and organized workspace to prevent accidents and injuries
- follow all guidelines for the safe handling and storage of products
- maintain a professional and safe demeanor during all customer interactions
- conduct outgoing customer sales or service calls and resolve customer complaints
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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