Counter Sales Associate

Knoxville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.00 - $22.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development programs

safe work environment

Job Description

Baker Distributing Company is a prominent wholesale distributor specializing in HVAC equipment, parts, and supplies. As a key supplier in the HVAC industry, the company provides a comprehensive range of products from leading brands to contractors, dealers, and end users. With a strong emphasis on quality, customer satisfaction, and industry expertise, Baker Distributing Company has established itself as a trusted and reliable partner in the HVAC supply chain. Known for its extensive inventory, knowledgeable staff, and commitment to service excellence, the company fosters a collaborative and growth-oriented work environment where employees can thrive and advance their careers. Serving multiple locations, Baker Distributing Company stays at the forefront of industry trends and technological advancements to meet the evolving needs of its customers and maintain its competitive edge.

The Counter Sales Associate role at Baker Distributing Company is an integral part of the sales team focused on providing exceptional service at the sales counter within one of their wholesale HVAC distributorships. This position involves direct interaction with internal and external customers, including salespeople, vendors, contractors, and end users. The primary objective is to facilitate sales transactions, support customer needs, and contribute to the company’s overall sales growth through superior customer service and product knowledge. The role requires strong interpersonal skills, a sales-oriented mindset, and the ability to multitask in a fast-paced environment.

In addition to managing sales orders and processing transactions, the Counter Sales Associate is responsible for merchandising the showroom, maintaining inventory organization, and assisting with warranty administration. Emphasis is placed on upselling related products to maximize sales opportunities and ensure customers receive comprehensive solutions. Safety is a top priority in this role, with the expectation to adhere to all company safety protocols, use personal protective equipment, and participate in safety training sessions. Candidates for this position should have a background or interest in HVAC equipment, proven customer service capabilities, and the ability to handle physical demands such as moving equipment and operating warehouse machinery. This opportunity is ideal for motivated professionals seeking to grow within a dynamic and respected wholesale distribution company. Applicants can expect a supportive environment that values continuous learning, leadership development, and collaborative success.

Job Requirements

high school diploma or GED
experience in HVAC wholesale distribution or similar sales environment preferred
strong communication and interpersonal skills
ability to handle physical demands including lifting up to 50 pounds
ability to operate warehouse equipment such as forklifts and pallet jacks
proficiency with computer systems and Microsoft Office
capacity to multitask in a fast-paced setting
commitment to adhering to safety protocols
ability to work independently and as part of a team
willingness to participate in safety training and use personal protective equipment as required

Job Qualifications

high school diploma or GED required
bachelor’s degree in business or related field preferred
demonstrated experience with HVAC equipment in a wholesale distribution setting
background in sales, operations, purchasing, or inventory management preferred
strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building
ability to manage multiple tasks in a dynamic, fast-paced environment
demonstrated interest in continuous learning, mentoring, and leadership
mechanical or technical experience preferred
proficiency in Microsoft Office or similar productivity tools
excellent customer service mindset
excellent written and verbal communication skills
excellent analytical aptitude
strong and creative problem-solving skills
ability to work independently and in a team environment
ability to understand and communicate in English effectively

Job Duties

represent Baker Distributing Company as a leader in the industry ensuring maximum sales
interact with internal and outside salespeople, vendors, and contractors
responsible for showroom merchandising and re-stocking product
assist in resolving customer relations problems with both dealers and end users
complete sales order process for customers with efforts to up-sell associated items
service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration
provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources