Counter Sales Associate

Lewisville, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

safe work environment

Job Description

Baker Distributing Company is a reputable wholesale HVAC distributor known for its extensive range of products, including equipment, parts, and supplies from multiple leading brands. Established as a leader in the HVAC distribution industry, Baker Distributing Company prides itself on delivering both high-quality products and excellent customer service. The company's commitment to innovation, reliability, and industry knowledge has made it a preferred partner for contractors, dealers, and service professionals across various markets. It fosters a dynamic and growth-oriented environment, making it an ideal workplace for motivated individuals seeking to build a rewarding career in the HVAC sector.

The Counter Sales Associate at Baker Distributing Company plays a pivotal role in maintaining the company's prominent market presence. This role is focused on delivering exceptional service at the sales counter within one of the company’s distributorship locations. The position involves direct customer interactions where building trust and ensuring customer satisfaction are paramount. The role is a blend of salesmanship, product expertise, and customer service, aiming to meet and exceed customer expectations while maximizing sales opportunities. The associate will handle everything from assisting walk-in customers to processing sales orders and managing showroom merchandising. This position also calls for multitasking and organizational skills to oversee inventory control, warranty administration, and sourcing parts effectively. The role requires a blend of mechanical knowledge and customer-focused communication to resolve issues and provide knowledgeable recommendations.

Candidates should be prepared to engage with internal teams, external vendors, and contractors regularly, enhancing collaboration and driving business growth. Safety protocols are a crucial aspect of the role, with an emphasis on maintaining a clean, organized workspace and adhering to proper handling and storage procedures. Overall, this role is ideal for individuals who seek a dynamic, fast-paced work environment with opportunities for continuous learning and professional development within the HVAC wholesale industry. The position is well-suited for those with an interest in technical and mechanical details and a passion for sales and service excellence. Employment is full-time, offering a competitive salary package that aligns with industry standards, alongside benefits that foster employee engagement and well-being.

Job Requirements

High school diploma or GED
experience with HVAC equipment in a wholesale distribution setting
background in sales, operations, purchasing, or inventory management
strong interpersonal and communication skills
ability to lift and move parts and equipment weighing up to 50 pounds
ability to stand, sit, walk, climb, kneel, crouch, and crawl as needed
ability to operate computer and telephone equipment for extended periods
ability to operate warehouse equipment such as forklifts and pallet jacks
ability to understand and communicate in English
adherence to company safety protocols
willingness to participate in safety training sessions
mechanical or technical experience preferred

Job Qualifications

High School Diploma or GED required
bachelor’s degree in business or related field preferred
demonstrated experience with HVAC equipment in a wholesale distribution setting
background in sales, operations, purchasing, or inventory management preferred
strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building
ability to manage multiple tasks in a dynamic, fast-paced environment
demonstrated interest in continuous learning, mentoring, and leadership
mechanical or technical experience preferred
proficiency in Microsoft Office or similar productivity tools
excellent written and verbal communication skills
excellent analytical aptitude with proven ability to analyze/interpret data
strong and creative problem-solving skills
ability to work independently and in a team environment
proactively seeks continuous process and service improvements
ability to understand and communicate in English to comply with safety standards, training, policies, and procedures

Job Duties

Represent Baker Distributing Company as a leader in the industry ensuring maximum sales
interact with internal and outside salespeople, vendors, and contractors
responsible for showroom merchandising and re-stocking product
assist in resolving customer relations problems with both dealers and end users
complete sales order process for customers with efforts to up-sell associated items
service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration
provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources
arrange stock on shelves or racks in sales area and keeps merchandise in order
apply suggestive selling techniques and up-sells to current and prospective customers
adhere to all company safety protocols and procedures
utilize personal protective equipment (PPE) as required
report any safety hazards or incidents immediately to management
participate in regular safety training sessions and drills
ensure a clean and organized workspace to prevent accidents and injuries
follow all guidelines for the safe handling and storage of products
maintain a professional and safe demeanor during all customer interactions
conduct outgoing customer sales or service calls and resolve customer complaints
perform other duties as assigned