Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $26.00
Benefits
Competitive and affordable medical including hearing and hardware coverage
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
17 Accrued Paid Time Off Days Annually
Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
Retirement 401(K) with a company match
Employment Assistance Program (EAP) via Spring Health
Mental Wellness Program including six free therapy sessions per year
Opportunity for career development with our NWC Mentorship Match program
Physical Wellness Reimbursement Program - $25/month
Student Loan Contribution Program - $50/month
Pet Insurance Discount Program
Job Description
Northwest Center is a well-established non-profit organization dedicated to supporting and advocating for individuals with disabilities. The center focuses on improving the lives of children and adults with disabilities by providing comprehensive programs in therapy, education, and work opportunities. Northwest Center has earned a reputation for fostering an inclusive and supportive environment where individuals of all abilities can thrive, learn, and work together. As a community-focused entity, it is committed to diversity, equity, and inclusion, celebrating and living these values to benefit not only its employees but also the wider community and clientele. With a mission to promote equal opportunities... Show More
Job Requirements
- Ability to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds
- Ability to move consistently within a 1.5 radius
- Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment's notice and occasional evening and weekend shifts
- This is a dog friendly environment with over 1,000 dogs on campus, individuals with dog allergies or those who do not particularly care for dogs may not be the best fit
Job Qualifications
- Two (2+) years of experience in customer service, call center, or administrative support
- Excellent customer service skills and the ability to prioritize tasks
- Strong communication skills and ability to effectively deescalate situations with dissatisfied customers
- Strong conflict resolution, critical thinking, and problem-solving skills
- Ability to understand, interpret, and follow Northwest Center (NWC) and Amazon's policies and procedures
Job Duties
- Opening and closing support service locations, ensuring the lobby is clean and organized
- Greeting all employees and visitors with a friendly, warm, professional and courteous manner
- Issuing the appropriate Visitor Badge for on-site visitors, while determining the nature of their visit and notifying the appropriate person
- Offering services to guests including, but not limited to, stowing luggage and coats, issuing loaner badges and making transportation reservations as requested
- Assisting Amazon's recruiting department by issuing and collecting a Non-Disclosure Agreement (NDA) and verifying the form is signed and dated
- Directing new hires and temporary employees to the Security Badge Office to get employee badging
- Answering incoming calls, determining caller's needs, and transferring to the appropriate person or department
- Subscribing to reception email lists and responding to all email in a timely manner
- Following proper procedures to hang and maintain customer posters in all buildings
- Managing distribution of LCD projectors including monitoring all e-mails for LCD projector reservation requests and updating Outlook calendars with the status of reservation
- Distributing assets for Amazon employees and updating the associated logs, including but not limited to, keys, access cards, and parking items
- Distributing Amazon paychecks making sure employee's sign the paycheck log and verifying with your signature or initials
- Maintaining appropriate levels of reception forms and supplies, including reporting to your supervisor when supplies need to be ordered
- Assisting employees with catering deliveries including getting a cart for them, or helping to carry items to their meeting location
- Creating a remedy ticket for any facility issues brought to your attention
- Calling security as needed for assistance and following proper escalation procedures
- Assisting with daily set-up and/or tear down of Banana Stand, including occasional decorations
- Unloading bananas from boxes into crates, keeping the stand full and plentiful, and sorting any bruised or damaged bananas out
- Tracking daily metrics in tracking software, comments, general inquiries, and public response
Job Location
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