Corporate Hospitality Ambassador - Rosslyn

Silver Spring, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional Development

Job Description

Deloitte is a globally recognized professional services firm offering a wide range of services including consulting, audit, tax, and advisory. With a strong commitment to innovation and client-centric solutions, Deloitte has established itself as a leader in its industry. The company operates with a global footprint, providing services to clients of all sizes across various sectors. Known for fostering inclusive work environments, Deloitte values diversity, professional growth, and community engagement. This role is part of Deloitte's internal operations team, which is dedicated to supporting the organization's daily office activities and events with exceptional hospitality services.

This position as a Hospitality Ambassador at Deloitte involves delivering superior hospitality support specifically tailored to the needs of Deloitte professionals. The role requires hands-on engagement in facilitating meetings, events, and daily office operations, ensuring that all interactions and services are provided with a professional and customer-focused approach. Ambassadors serve a critical function by coordinating logistics on event days, managing catering services, maintaining effective communication with stakeholders, and optimizing the use of office spaces. Recognizing the importance of a well-managed work environment, this role focuses on enhancing the overall experience for Deloitte staff and guests alike by offering responsive and proactive support for a variety of needs ranging from facility and housekeeping assistance to technology troubleshooting.

Through frequent collaboration with team members, vendors, and various departments, the Hospitality Ambassador ensures the smooth execution of events and meetings, managing space reservations and addressing last-minute challenges effectively. The job demands a proactive attitude, strong problem-solving skills, and the ability to juggle multiple responsibilities in a dynamic setting. This role offers an excellent opportunity for individuals passionate about hospitality and customer service, who enjoy working in a fast-paced corporate environment and strive to provide outstanding service.

The position requires physical capability, including the ability to lift up to 25 pounds, and availability to work standard office hours from Monday to Friday, with occasional overtime as needed. Candidates authorized to work in the United States without sponsorship are preferred. Offering a supportive and collaborative workplace, Deloitte's internal operations team promotes career development and continuous learning, making it an ideal place for professionals seeking to excel in hospitality within a corporate setting.

Job Requirements

Minimum of 3 years of related hospitality or office support experience in a corporate, hospitality, service-oriented or customer-centric environment
High school diploma required
Ability to work occasional overtime
Ability to lift to 25 pounds
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Must be able to work in the office Monday-Friday

Job Qualifications

Minimum of 3 years of related hospitality or office support experience in a corporate, hospitality, service-oriented or customer-centric environment
High school diploma required
Ability to work occasional overtime
Ability to lift to 25 pounds
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Must be able to work in the office Monday-Friday
Associate/bachelor's degree
Advanced experience in Microsoft Office applications
Hospitality/corporate background with focus on meetings and events
Excellent written and verbal communication/interpersonal skills
Excellent critical thinking, decision-making, and conflict resolution skills
Effective problem-solving and negotiation skills
Ability to work in multiple DFW metroplex locations

Job Duties

Supporting day-of execution for meetings and events including coordination with team/vendors, last minute logistical needs, ensuring effective set-up/execution of event and providing course correcting instructions/directions when needed
Maximizing work and meeting space utilization by supporting the reservation and meeting space management process by working with customers and the team to effectively use office space, including addressing space conflicts and negotiating space needs
Manages catering requests and oversees execution of service in coordination with team and vendors as applicable
Managing and fostering relationships with customers, team, vendors and other key stakeholders through effective communications, collaboration, and engagement with purpose to deliver a best in class experience
Serving as primary customer support assisting or facilitating requests which may include facility/housekeeping issues, kitchen/pantry management, A/V troubleshooting, and other office services/daily in-office support needs