Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.00 - $30.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life insurance
Disability insurance
Retirement Plan
Paid Time Off
holiday time off
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter Benefits
Employee assistance program
flexible spending accounts
Paid parental leave
Personal Leave
Job Description
Rapport is a specialized division of FLIK Hospitality Group, which is a prominent member of Compass Group USA. FLIK Hospitality Group is renowned for its commitment to delivering exceptional food and hospitality services through innovative solutions and dedicated team members. Rapport focuses specifically on all aspects of guest and employee services, meeting and event planning, and conference center management. Unlike recruitment agencies that often engage in temporary contracts, Rapport is devoted to fostering long-term career development, allowing its ambassadors to enjoy the full range of benefits associated with direct employment. This approach creates a stable and enriching work environment where... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of experience in concierge or related services
- Strong interpersonal and customer service skills
- Ability to handle multiple tasks simultaneously
- Basic computer skills
- Availability to work flexible hours
- Ability to maintain a professional demeanor
Job Qualifications
- High school diploma or equivalent
- Experience in concierge services or guest relations
- Strong communication skills
- Ability to manage multiple tasks efficiently
- Proficiency with basic computer applications
- Experience in event coordination preferred
- Ability to work collaboratively in a team environment
Job Duties
- Perform standard concierge duties under the 8 buckets of service
- Greet and manage visitors
- Maintain common areas
- Manage and order supplies
- Coordinate catering services
- Ensure premises upkeep
- Prepare meeting rooms
- Perform light onboarding and offboarding tasks
- Support team by managing requests through campus concierge shared inbox
- Approve locker accommodation requests
- Approve access to work floor amenities
- Triage requests from Campus Connect App and Concierge Dashboard
- Provide floor observations to Campus Council
- Collaborate with Experience Coordinator and Campus Manager to foster positive environment
- Troubleshoot work floor issues with concierge team
- Coordinate event catering with Booking Coordinator and business contacts
- Conduct facility tours and act as campus ambassador
- Provide and maintain onboarding packages
- Create and distribute campus surveys
- Support ad hoc campus experience requests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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