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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible working hours
Job Description
Hines is a global real estate investment, development, and property management firm renowned for its legacy of innovation and excellence. Established in 1957 by Gerald D. Hines, the company has grown to operate in 28 countries, managing a diverse portfolio valued at over $93 billion. This portfolio spans several property types, including living, office, retail, mixed-use, logistics, and life science projects. Hines focuses on enhancing value, connection, and inspiration through its properties, committing to sustainable practices and aiming for a net zero carbon target by 2040 without purchasing offsets. With a workforce of 5,000 dedicated employees worldwide, Hines is recognized... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of relevant professional experience
- Preferred experience in hospitality industry
- Strong commitment to hospitality excellence
- Excellent detail orientation and follow-through
- Effective interpersonal and communication skills
- Ability to promote positive employer branding
- Proficiency in verbal communication via phone and virtual platforms
- Capacity to make visual and scent-based aesthetic decisions
- Eligibility to obtain and maintain a notary license
- Ability to sit for extended periods
- Capability to escort guests physically including stair use
- Physical ability to lift 30 pounds
- Ability to navigate stairs and restrictive spaces
- Proficient sensory abilities for safety inspections
- Flexibility to support after-hours events
Job Qualifications
- High school diploma or equivalent from an accredited institution required
- 2+ years of professional experience required
- Experience within the hospitality industry preferred
- Commitment to hospitality, ensuring that all actions contribute to a positive customer experience
- Excellent attention to detail and follow-through
- Welcoming and engaging interpersonal and communication style
- Promoting positive employer branding and a safe environment
- Ability to answer, express, and exchange ideas over telephone and in virtual meetings by means of the spoken word
- Ability to make aesthetic decisions based on visual and scent perception
- Ability to receive and maintain notary license
- Ability to sit at a desk for long periods of time
- Ability to physically escort guests to various locations, using both stairs and elevators
- Ability to manually lift 30 lbs
- Ability to climb up and down stairs, access restrictive openings, and perform emergency procedures
- Use olfactory, auditory, and visual senses to inspect buildings and detect emergency alarms
- Be flexible and available to support after-hour events and activities
Job Duties
- Create a welcoming environment by proactively engaging, connecting with and assisting all occupants and guests
- Deliver personalized service that prioritizes individual needs and fosters belonging
- Coordinate meeting and event logistics, including conference room scheduling, AV setup, catering, and signage
- Partner closely with the Workplace Services Manager to support facilities-related activities and ensure alignment on priorities and service delivery
- Partner closely with the Assistant Manager – Workplace Experience to execute and evaluate events that engage occupants and guests
- Administer and maintain amenity spaces and offerings, ensuring they meet defined workspace standards
- Register and check in visitors, coordinate with security and hosts to greet visitors, and manage parking validations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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