Coordinator - Workplace

Houston, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Flexible working hours

Job Description

Hines is a global real estate investment, development, and property management firm renowned for its legacy of innovation and excellence. Established in 1957 by Gerald D. Hines, the company has grown to operate in 28 countries, managing a diverse portfolio valued at over $93 billion. This portfolio spans several property types, including living, office, retail, mixed-use, logistics, and life science projects. Hines focuses on enhancing value, connection, and inspiration through its properties, committing to sustainable practices and aiming for a net zero carbon target by 2040 without purchasing offsets. With a workforce of 5,000 dedicated employees worldwide, Hines is recognized as one of the World's Most Innovative Companies and one of the Best Companies to Work For in 2024. This recognition underscores its commitment to fostering a dynamic, inclusive, and service-oriented workplace culture.

The role of Workplace Coordinator at Hines is integral to delivering a seamless and elevated workplace experience. This position combines hospitality with operational efficiency to create a welcoming and engaging environment for all occupants and guests. The Workplace Coordinator is responsible for curating amenities, coordinating events, and providing personalized services that foster a sense of community and belonging. Serving as a critical liaison between Property Management, vendors, and employees, the Coordinator ensures that the infrastructure supporting the workplace functions smoothly and reliably.

Key aspects of this role include managing meeting logistics, supporting workplace transitions, administering amenity spaces, and facilitating communication between various stakeholders. The Workplace Coordinator handles visitor check-ins, access card issuance, parking management, and health and safety measures, all while maintaining a high standard of service and attention to detail. This position requires proactive engagement to ensure that every person interacting with the workplace feels valued, supported, and inspired. The Workplace Coordinator also plays a vital role in onboarding new employees, supporting employee app usage, and organizing events that celebrate significant milestones within the organization.

Hines places a strong emphasis on employee growth and wellbeing, offering comprehensive training, competitive compensation, robust benefits, and generous vacation packages. Joining Hines in this capacity offers an exciting opportunity for individuals passionate about hospitality and workplace experience to contribute to a high-performing, innovative company recognized globally. The employment type is full-time, and the role is poised to make a meaningful impact by enhancing the employee and visitor experience in a world-class real estate environment.

Job Requirements

High school diploma or equivalent
Minimum 2 years of relevant professional experience
Preferred experience in hospitality industry
Strong commitment to hospitality excellence
Excellent detail orientation and follow-through
Effective interpersonal and communication skills
Ability to promote positive employer branding
Proficiency in verbal communication via phone and virtual platforms
Capacity to make visual and scent-based aesthetic decisions
Eligibility to obtain and maintain a notary license
Ability to sit for extended periods
Capability to escort guests physically including stair use
Physical ability to lift 30 pounds
Ability to navigate stairs and restrictive spaces
Proficient sensory abilities for safety inspections
Flexibility to support after-hours events

Job Qualifications

High school diploma or equivalent from an accredited institution required
2+ years of professional experience required
Experience within the hospitality industry preferred
Commitment to hospitality, ensuring that all actions contribute to a positive customer experience
Excellent attention to detail and follow-through
Welcoming and engaging interpersonal and communication style
Promoting positive employer branding and a safe environment
Ability to answer, express, and exchange ideas over telephone and in virtual meetings by means of the spoken word
Ability to make aesthetic decisions based on visual and scent perception
Ability to receive and maintain notary license
Ability to sit at a desk for long periods of time
Ability to physically escort guests to various locations, using both stairs and elevators
Ability to manually lift 30 lbs
Ability to climb up and down stairs, access restrictive openings, and perform emergency procedures
Use olfactory, auditory, and visual senses to inspect buildings and detect emergency alarms
Be flexible and available to support after-hour events and activities

Job Duties

Create a welcoming environment by proactively engaging, connecting with and assisting all occupants and guests
Deliver personalized service that prioritizes individual needs and fosters belonging
Coordinate meeting and event logistics, including conference room scheduling, AV setup, catering, and signage
Partner closely with the Workplace Services Manager to support facilities-related activities and ensure alignment on priorities and service delivery
Partner closely with the Assistant Manager – Workplace Experience to execute and evaluate events that engage occupants and guests
Administer and maintain amenity spaces and offerings, ensuring they meet defined workspace standards
Register and check in visitors, coordinate with security and hosts to greet visitors, and manage parking validations