Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $21.00
Work Schedule
Standard Hours
Benefits
Paid vacation
Sick Time
Holidays
401(k) plan with Company Match
Medical insurance
Dental Insurance
Vision Insurance
Short-term disability plan
Long-term disability plan
Life insurance
accidental death and dismemberment insurance
Job referral bonus program
Job Description
Estes Forwarding Worldwide, LLC (EFW) is a prominent freight forwarding company based in Richmond, Virginia, specializing in customized logistics and warehousing solutions across air, ground, and ocean freight. As a subsidiary of Estes Express Lines, EFW benefits from an extensive transportation network that combines various modes to provide efficient, seamless delivery services for clients in many industries both domestically and internationally. Known for its industry-leading service, EFW has earned accolades such as Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, reflecting its commitment to quality, innovation, and customer satisfaction. The company thrives in a dynamic sector that demands agility, precision, and excellent client relations to manage complex supply chains and trade operations effectively.
The Coordinator, Tradeshow Client Services role is a full-time, regular position offering competitive pay between $19 and $21 per hour, along with a comprehensive benefits package. This role is pivotal in expanding EFW’s Tradeshow Services business through expert sales strategies, market insights, and exceptional customer service. Coordination and collaboration are key as this position spans business development, operations, marketing, and pricing, focusing on fostering strong client relationships and optimizing trade event logistics.
In this role, the coordinator acts as a client services liaison, responsible for engaging potential and existing clients with solutions tailored to their tradeshow logistics needs. Tasks include analyzing customer feedback and data trends to identify growth opportunities, responding promptly to client inquiries, and using specialized EFW software to generate efficient quotes. The Coordinator works closely with local and regional Estes Express Account Managers to leverage reciprocal partnerships and proactively seeks new tradeshow business. Continuous improvement, industry knowledge development, and adherence to security protocols are emphasized.
Operational responsibilities include liaising between clients and the tradeshow operations, administration, and accounting teams to ensure smooth execution and customer satisfaction. The coordinator manages transportation sourcing and maintains open communication to notify clients about deliveries or potential service issues. Problem-solving skills and attention to detail are crucial for resolving client challenges and improving service processes. Opportunities to travel locally to tradeshow events are occasional but vital to maintain the hands-on aspect of service delivery.
EFW encourages a respectful and inclusive workplace where diversity is valued. The company supports continuous learning and career growth, offering employees an empowered work environment. All qualified applicants receive consideration without discrimination based on legally protected statuses.
Overall, the Coordinator, Tradeshow Client Services position is an excellent opportunity for candidates with a foundation in customer service and knowledge of transportation or tradeshow industries to grow within a reputable logistics company. This role blends sales acumen, operational coordination, and client engagement to contribute to EFW’s market leadership and service excellence.
The Coordinator, Tradeshow Client Services role is a full-time, regular position offering competitive pay between $19 and $21 per hour, along with a comprehensive benefits package. This role is pivotal in expanding EFW’s Tradeshow Services business through expert sales strategies, market insights, and exceptional customer service. Coordination and collaboration are key as this position spans business development, operations, marketing, and pricing, focusing on fostering strong client relationships and optimizing trade event logistics.
In this role, the coordinator acts as a client services liaison, responsible for engaging potential and existing clients with solutions tailored to their tradeshow logistics needs. Tasks include analyzing customer feedback and data trends to identify growth opportunities, responding promptly to client inquiries, and using specialized EFW software to generate efficient quotes. The Coordinator works closely with local and regional Estes Express Account Managers to leverage reciprocal partnerships and proactively seeks new tradeshow business. Continuous improvement, industry knowledge development, and adherence to security protocols are emphasized.
Operational responsibilities include liaising between clients and the tradeshow operations, administration, and accounting teams to ensure smooth execution and customer satisfaction. The coordinator manages transportation sourcing and maintains open communication to notify clients about deliveries or potential service issues. Problem-solving skills and attention to detail are crucial for resolving client challenges and improving service processes. Opportunities to travel locally to tradeshow events are occasional but vital to maintain the hands-on aspect of service delivery.
EFW encourages a respectful and inclusive workplace where diversity is valued. The company supports continuous learning and career growth, offering employees an empowered work environment. All qualified applicants receive consideration without discrimination based on legally protected statuses.
Overall, the Coordinator, Tradeshow Client Services position is an excellent opportunity for candidates with a foundation in customer service and knowledge of transportation or tradeshow industries to grow within a reputable logistics company. This role blends sales acumen, operational coordination, and client engagement to contribute to EFW’s market leadership and service excellence.
Job Requirements
- high school or associates degree or equivalent
- 2-3 years of experience in customer service and/or the transportation and tradeshow industry
- valid driver's license required
- must be able to travel locally up to 10%
- must be eligible to work in the United States
- must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
- EFW will not sponsor new applicants for employment authorization for this position
Job Qualifications
- intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications
- excellent written and oral communication skills
- strong organizational skills and close attention to detail
- ability to work independently and remain self-motivated with minimal direct supervision
- ability to write comprehensive and detailed business correspondence
- ability to work with groups of people such as other departments and communicate known concepts
- ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis
- ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems
- must be able to travel locally to tradeshow events when requested
- must be eligible to work in the United States
- must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
- EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others
Job Duties
- engage in Tradeshow solutions-based communication with clients
- identify trends, key issues, and successes through data analysis and customer feedback
- recognize opportunities for enhancing and expanding EFW/client relationships
- utilize EFW software to quote Tradeshow business efficiently and successfully
- respond to Tradeshow client inquiries quickly and efficiently
- provide prompt and professional customer service to new leads and prospects
- build strong relationships with local and regional Estes Express Account Managers to engage in reciprocal relationship
- proactively engage customers to build rapport and ask for new Tradeshow opportunities
- follow up on lost quote opportunities to receive feedback and continuously improve process
- act as a liaison between clients, Tradeshow operations, administration and accounting
- coordinate with appropriate operations personnel to source transportation for secured Tradeshow moves
- work with operations personnel to make sure specific client expectations are met
- provide client with proactive notification of deliveries or service issues to ensure continuous communication
- assist with resolving client issues
- continually develop market and industry knowledge to facilitate success
- look for ways to continuously improve processes
- develop and use collaborative relationships to accomplish work goals
- comply with company C-TPAT and TSA security procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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