Coordinator, Ticket Operations (55745)

This job opening is for the position of Ticket Operations Coordinator at an organization that manages ticketing and event operations. The entity appears to be involved in organizing and managing events, likely in the sports, entertainment, or live event industry, where ticket sales and customer experiences are critical. The Ticket Operations Coordinator role is pivotal in supporting the comprehensive ticket operations function, assisting with event setup, ticket management, customer service, and box office activities. The organization encourages a seamless ticketing experience for fans, partners, and internal stakeholders, working closely with the Ticket Sales, Marketing, and Operations teams.

As a Ticket Operations Coordinator, you will be an essential part of the ticketing and customer service team, tasked with managing many components of ticket sales and distribution from the ground up. This includes creating and maintaining event details in the ticketing system, assisting customers with their ticketing needs, supporting promotional and group sales initiatives, and ensuring that all ticket-related requests are handled smoothly. Your role will be essential in making sure season ticket holders, groups, corporate partners, and casual fans have a positive and efficient experience with the ticketing service.

The position demands a proactive individual who can juggle multiple tasks in a fast-paced and dynamic environment. You will also directly support event-day operations by serving as a resource for ticket issues and customer concerns, coordinating box office staff, and overseeing ticket fulfillment logistics including mobile delivery. The role offers the opportunity to work closely with a dedicated team responsible for cookie-cutter ticket management functions while also contributing to the broader objectives related to sales goals and customer satisfaction.

This role is best suited for candidates who have prior ticketing experience or familiarity with primary ticket sales systems such as Tickets.com, possess strong organizational and communication skills, and demonstrate a commitment to delivering excellent customer service. Flexibility to work during evenings, weekends, and holidays is a requirement due to the nature of events and their scheduling. Overall, the Ticket Operations Coordinator plays a crucial role in bridging operational execution and customer engagement, supporting the organization's mission to deliver excellent live event experiences.