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Coordinator Sales Gallery Lead

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $21.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
recognition programs
Travel Discounts
Paid vacation
paid sick days
Employee assistance program
401(k) plan with Company Match
Tuition Reimbursement Program
Employee Stock Purchase Program
Learning and advancement opportunities

Job Description

Our establishment is part of the distinguished hospitality industry, renowned for delivering exceptional service and creating remarkable guest experiences. We are a dynamic and guest-focused team committed to excellence in every aspect of our operations. As part of a well-established hotel and resort setting, we emphasize collaborative work across various departments to ensure superior service and operational efficiency. Our company values adaptability, inclusivity, and continuous learning, positioning ourselves as leaders in the hospitality sector. We pride ourselves on fostering a positive workplace culture where team members can thrive and grow professionally. This commitment to excellence is reflected in every guest interaction, administrative task, and sales initiative we undertake.

We are currently seeking a dedicated and organized individual to take on the role of Sales Gallery Lead Coordinator. This pivotal position focuses on supporting the Sales and Marketing teams through a variety of administrative and operational responsibilities, enhancing overall team productivity and guest satisfaction. The ideal candidate will exhibit remarkable communication skills, meticulous attention to detail, and the capability to manage multiple tasks independently in a fast-paced environment. As the Sales Gallery Lead Coordinator, you will be instrumental in coordinating attendance tracking, facilitating communication between departments, managing inventory and orders related to sales operations, and assisting in customer service issues. This role also involves active participation in audit processes, handling equipment issues with IT support, and maintaining the accuracy of sales data and systems. You will play a key role in ensuring presentations and sales events run smoothly by coordinating guest check-ins, managing tour manifests, and updating sales rotations.

This position offers a competitive hourly wage of $21.00 and requires a flexible schedule, including evenings, weekends, and holidays, to meet the operational demands of the sales gallery. The role includes hands-on responsibilities such as ordering supplies, maintaining kitchen and refreshment areas to health standards, managing sales and marketing collateral stocks, and supporting sales boot camps with appropriate resources. Additionally, you will be expected to handle communications, such as answering phone calls, sending out attendance updates, and relaying important forms to leadership in real time. You will liaise with vendors, IT, and transportation teams to resolve issues and coordinate logistics for guest and owner transportation related to presentations.

By joining our team as the Sales Gallery Lead Coordinator, you will become an essential contributor to a high-performing sales environment that values teamwork, customer-centricity, and operational excellence. You will be empowered to take initiative, solve challenges creatively, and help cultivate memorable sales experiences for our guests and owners. This role is ideal for someone with a background in administrative coordination, a passion for hospitality, and a drive to enhance guest services through organized and efficient support. We encourage candidates who thrive in dynamic settings and aim to contribute positively to both the customer experience and team operations to apply for this exciting career opportunity.

Job Requirements

  • High School diploma or equivalent
  • Able to work a flexible schedule to include evenings, weekends, and holidays
  • Previous customer service experience

Job Qualifications

  • Strong organizational skills and attention to detail
  • Excellent communication and interpersonal abilities
  • Proficiency in Microsoft Office and basic computer skills
  • Ability to work independently and handle multiple tasks
  • Prior experience in a similar administrative or coordination role is preferred
  • Knowledge of hospitality industry practices is an asset
  • Familiarity with Hilton’s systems and processes is advantageous
  • A positive and customer-centric attitude
  • Willingness to learn and adapt to changing requirements

Job Duties

  • Check the sales attendance and PTO line multiple times per day and send out attendance emails with updates to leadership and human resources
  • Look up Hilton Honors account information for the sales and gifting teams
  • Place orders with our food vendors 3 to 5 times per week
  • Update check lists and training guides as needed
  • Assist sales and marketing with customer service issues
  • Assist in opening phases for certain inventory for sales
  • Make adjustments in systems for role changes for sales
  • Run reports
  • Facilitate and communicate equipment issues with our IT and vendors as necessary
  • Track and report usage of certain premiums to the resort
  • Participate in end of month audits
  • Assist with lead cleanup
  • Track and relay sales, CRM and showcase employee’s daily attendance and training attendance
  • Set and update various sales executive rotations daily and any specialty rotations on the effective dates
  • Check in guests and owners for their sales presentation, walk them to the kiosks and guide them on their next steps
  • Assign guests and owners to the appropriate sales executive, showcase presentation and pod based on their marketing channel
  • Update the tour manifest every morning for the appropriate sales office
  • Make sure all tour coding is accurate including sales executive, TO1/TO2, VIP, showcase, NQ/SNT’s
  • Track length of presentations to ensure giving guests the best possible presentation
  • Send all Commitment to Excellence and NQ form to appropriate leaders in real time
  • Answer all phone calls and direct to appropriate employees
  • Take inventory and stock all kitchen supplies including food, coffee, juice, paper goods/cleaning supplies and soda
  • Keep café and refreshment areas cleaned and stocked at all times
  • Ensure all food is rotated in stocking areas by expiration date and up to health department codes
  • Provide refreshments to sales boot camps
  • Clean all kitchen equipment and dispensing machines regularly
  • Assist with incoming and outgoing mail for clients
  • Assist with orders and deliveries for sales and marketing departments
  • Keep all sales and marketing collateral stocked including lanyards, RFID cards, luggage tags, planners, forms
  • Ensure all fresh juice equipment is functioning properly daily and call Fresh Juice IT when needed
  • Scan all front desk closing documents into appropriate shared drives daily
  • Assist with extra premiums for all departments and reconcile nightly
  • Issue tour deposits to all desk renters and guest of renters and reconcile nightly
  • Issue all taxi/Uber reimbursements to guests and owners and reconcile nightly
  • Help resolve guests and owner concerns and escalate unusual circumstances to management
  • Coordinate with transportation team pick up and drop off details for guests and owners coming to and from presentations

Job Criteria

Experience

Mid Level (3-7 years)


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