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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $29.90 - $31.90
Work Schedule
Flexible
On-call
Benefits
Paid vacation
Sick Time
Holidays
401(k) plan with Company Match
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
accidental death and dismemberment insurance
Job referral bonus program
Job Description
Estes Forwarding Worldwide (EFW) is a premier domestic and international freight forwarding company based in the United States. As a subsidiary of Estes Express Lines, headquartered in Richmond, Virginia, EFW leverages its parent company's extensive line haul network to provide clients with a hybrid transportation network across air, ground, and ocean freight. The company offers highly customized logistics and warehousing solutions tailored to diverse industries worldwide. EFW is recognized as a leader in the logistics sector, earning accolades such as Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year. Additionally, the company has been featured by Global... Show More
Job Requirements
- Minimum of an associate's degree or equivalent in related field
- 1-3 years of experience in transportation, logistics or related business
- Experience with Dangerous Goods/HAZ-MAT certification desired
- Ability to speak English
- Regular, reliable attendance
- Ability to work outside normal business hours as needed
- Pass drug screen and background check
- EFW will not sponsor new applicant for employment authorization
Job Qualifications
- Intermediate proficiency in Microsoft Office, internet and job specific software
- Ability to complete air and ground shipping documents electronically and manually
- Strong work ethic and positive demeanor
- Professional appearance and communication skills
- Effective problem solving and interpersonal skills
- Ability to meet 100% of deadlines
- Effective time management and organization skills
- Ability to multi-task and adapt quickly
- Ability to communicate and collaborate with multiple departments
- Ability to interpret information to accomplish business objectives
- Ability to handle customer satisfaction and create repeat business opportunities
Job Duties
- Determine most efficient, cost effective, time sensitive transportation processes using internal and external suppliers
- Evaluate multiple transportation options including pricing, timing, availability, and volume with management direction
- Serve as front-line communicator for customer and vendor disputes and resolve with exceptional customer service
- Manage multiple tasks and work under pressure to meet deadlines
- Proactively identify shipments at risk of service failure and ensure on-time delivery
- Develop and maintain positive working relationships with service providers
- Work flexible hours and shifts
- Research all possible routings via airlines, line-haul, pick-up/delivery, scheduling, and geographic servicing
- Document all shipments with detailed trace notes and accurate data entry
- Maintain on-time service integrity aiming for 100% on time
- Participate in 24-hour on call rotation as requested
- Communicate promptly any issues jeopardizing shipments and escalate to management as needed
- Ensure 100% compliance with TSA and security regulations
- Utilize internet tracking applications to monitor shipment status
- Comply with C-TPAT and TSA security procedures
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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