Coordinator, North American Operations (Hrly)

Estes Forwarding Worldwide (EFW) is a premier domestic and international freight forwarding company based in the United States. As a subsidiary of Estes Express Lines, headquartered in Richmond, Virginia, EFW leverages its parent company's extensive line haul network to provide clients with a hybrid transportation network across air, ground, and ocean freight. The company offers highly customized logistics and warehousing solutions tailored to diverse industries worldwide. EFW is recognized as a leader in the logistics sector, earning accolades such as Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year. Additionally, the company has been featured by Global Trade Americas as a 3PL company to watch, underscoring its commitment to exceptional service and innovation in freight forwarding and logistics.

Estes Forwarding Worldwide is currently seeking a Coordinator for North American Operations based in Tacoma, Washington. This is a regular full-time hourly position, with a pay range of $29.90 to $31.90 per hour. The Coordinator will play a vital role within the North American Operations team, reporting directly to the Leader of North American Operations. The primary responsibility of this role is to evaluate pricing and transportation options to deliver outstanding customer service while supporting both the department and its domestic clients. This role demands expertise in managing complex logistics networks, analyzing transportation options, and ensuring the timely, efficient delivery of freight.

The Coordinator is integral to coordinating shipments through a robust network of internal and external transportation suppliers. Utilizing company training and experience, the Coordinator will determine the most efficient, cost-effective, and time-sensitive methods to provide requested forwarding services. In addition to logistical expertise, this position requires a strong customer service orientation to address and resolve disputes between customers and vendors, thereby preserving important relationships and the company’s reputation. The Coordinator will handle multiple tasks and work under pressure to meet deadlines, proactively identifying shipments at risk and taking the necessary control measures to ensure on-time delivery.

This position demands proactive communication skills, problem-solving abilities, and thorough documentation practices. The Coordinator must carefully document shipment details, including special customer requests and compliance documents such as those required by TSA and DOT regulations for hazardous materials. The position also includes a requirement for flexible work hours, including various shifts and potential 24-hour on-call rotations. The Coordinator must maintain service integrity by aiming for 100% on-time delivery and ensuring full compliance with security standards like the Indirect Air Carrier Standard Security Program and company policies concerning C-TPAT and TSA procedures.

EFW values employees who demonstrate a strong work ethic, professionalism, and a collaborative attitude. Candidates can expect a supportive workplace environment that emphasizes continuous learning and career development opportunities. EFW also commits to equal opportunity employment, ensuring a diverse and inclusive workforce free from discrimination. The successful candidate will contribute to a logistics operation that is efficient, reliable, and distinctly customer-focused, making a significant impact in the shipping and freight forwarding industry.