Coordinator, North American Operations (Hrly)

Estes Forwarding Worldwide (EFW) is a premier domestic and international freight forwarder based in the United States, providing comprehensive logistics and warehousing solutions to a diverse clientele across various industries. As a subsidiary of Estes Express Lines, a well-established name in the freight and transportation sector, EFW benefits from an extensive line haul network that supports a hybrid transportation network, encompassing air, ground, and ocean freight. With its corporate headquarters in Richmond, Virginia, EFW has built a reputation for high-quality service and innovation in logistics, being recognized repeatedly through various prestigious industry awards such as Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year. The company is also highlighted by Global Trade Americas as a significant third-party logistics provider to watch, solidifying its presence and growth potential in the market.

Estes Forwarding Worldwide offers a diverse and dynamic work environment that emphasizes continuous learning, employee growth, and inclusivity. The organizational culture fosters the development of new skills through challenging projects and teamwork, encouraging open communication and the embracing of diverse ideas and backgrounds. EFW is committed to supporting its workforce by providing a competitive compensation package and an extensive set of benefits, including paid vacation, sick leave, holidays, a 401(k) plan with company match, comprehensive medical, dental, and vision insurance, as well as short- and long-term disability plans. Employees also benefit from life and accidental death and dismemberment insurance, participation in a job referral bonus program, and a competitive hourly pay range of $29.90 to $31.90, reflecting the company's dedication to rewarding its staff for their essential contributions.

The role of Coordinator, North American Operations, is integral to the success of the North American Operations Department at EFW. Reporting directly to the Leader of North American Operations, this position focuses on managing and optimizing transportation and pricing options to deliver exceptional customer service to domestic clients. It requires an individual who can effectively evaluate multiple transportation options based on pricing, timing, availability, volume, and other pertinent metrics, while adhering to company policies and standards. The Coordinator acts as a vital communication bridge between customers, vendors, and the company, especially in resolving disputes and ensuring client satisfaction. The position demands managing multiple priorities seamlessly, working under pressure to meet deadlines, and proactively identifying and resolving shipment risks to guarantee on-time delivery. Flexibility in working hours is essential, as is the ability to interpret and utilize transportation data and software to ensure compliance with TSA regulations and company security protocols.

EFW’s Coordinator role is more than a logistic position; it is a customer-focused role that requires exceptional organizational skills, problem-solving abilities, and a professional demeanor to maintain and build positive relationships with clients and service providers. This position offers an enriching career opportunity within a well-established and growing company, providing a stable yet challenging work environment where employees can thrive, grow, and make a significant impact in the logistics and transportation industry.