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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $29.90 - $31.90
Work Schedule
Flexible
On-call
Benefits
Paid vacation
Sick Time
Holidays
401(k) plan with Company Match
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Jobs referral bonus
Job Description
Estes Forwarding Worldwide (EFW) is a premier domestic and international freight forwarder based in the United States, providing comprehensive logistics and warehousing solutions to a diverse clientele across various industries. As a subsidiary of Estes Express Lines, a well-established name in the freight and transportation sector, EFW benefits from an extensive line haul network that supports a hybrid transportation network, encompassing air, ground, and ocean freight. With its corporate headquarters in Richmond, Virginia, EFW has built a reputation for high-quality service and innovation in logistics, being recognized repeatedly through various prestigious industry awards such as Specialty Carrier of the Year... Show More
Job Requirements
- Associate's degree or equivalent in related field
- 1 to 3 years of experience in transportation, logistics or related field
- Experience with Dangerous Goods/HAZ-MAT certification desired
- Ability to work flexible hours and shifts
- Regular and reliable attendance
- Ability to meet deadlines
- Proficient in English
- Pass drug screen and background check
- US work authorization without sponsorship
Job Qualifications
- Intermediate proficiency in Microsoft Office and job specific software
- Ability to complete air and ground shipping documents electronically and manually
- Ability to work outside normal business hours as directed
- Strong work ethic with positive demeanor
- Professional appearance and communication with clients
- Effective problem solving and communication skills
- Ability to speak English
- Commitment to customer satisfaction
- 100 percent deadline adherence
- Regular and reliable attendance
- Effective time management
- Excellent problem solving
- Ability to multi-task and adapt quickly
- Ability to interpret information to meet business objectives
- Strong organizational skills
- Ability to communicate concepts across departments
- Ability to solve problems using standardized solutions
- Willingness to pass drug screen and background check
- Commitment to diversity and inclusion
Job Duties
- Evaluate pricing and transportation options through internal and external suppliers to provide efficient and cost-effective Estes Forwarding service
- Conduct assignments including evaluating transportation options with frequent management direction
- Serve as the front-line communicator for customer and vendor disputes, resolve complaints with exceptional customer service
- Manage multiple tasks and work under pressure to meet deadlines
- Proactively identify shipments at risk of service failure and ensure on-time delivery
- Develop and maintain positive relationships with service providers
- Research all possible routings to utilize the most efficient and cost effective routes
- Document all shipments with detailed trace notes and accurate data entry
- Maintain on-time service integrity with a goal of 100 percent on time
- Be available for 24-hour on call rotation when requested
- Communicate promptly any issues placing shipments in jeopardy and escalate to management as appropriate
- Ensure 100 percent compliance with TSA regulations and company security procedures
- Utilize internet tracking applications for shipment status updates
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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