Coordinator, North American Operations (Hrly)
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,271.73 - $45,588.74
Work Schedule
Flexible
On-call
Benefits
Paid vacation
Sick Time
Holidays
401(k) plan with Company Match
Medical insurance
Dental Insurance
Vision Insurance
Short-term disability plan
Long-term disability plan
Life insurance
accidental death and dismemberment insurance
Job referral bonus program
Job Description
Estes Forwarding Worldwide (EFW) stands as a premier freight forwarding company in the United States, renowned for its excellence in providing customized logistics and warehousing solutions that cater to the diverse needs of clients globally across various industries. Operating as a subsidiary of Estes Express Lines, EFW benefits from the robust support of its parent company’s extensive line haul network. This unique advantage enables EFW to offer a hybrid transportation network by seamlessly integrating air, ground, and ocean freight services. With its corporate headquarters situated in Richmond, Virginia, EFW embraces a client-centric approach, committed to delivering reliable and efficient freight... Show More
Job Requirements
- Minimum of an Associate's degree or equivalent in a related field
- 1 to 3 years of experience in transportation, logistics or transportation business
- Experience with Dangerous Goods/HAZ-MAT certification desired
- Ability to work flexible hours
- Strong communication and problem solving skills
- Ability to manage multiple tasks simultaneously
- Proficient in Microsoft Office and relevant software
- Ability to handle customer and vendor disputes professionally
- Must be able to complete shipping documents electronically and manually
- Must maintain regular and reliable attendance
- English language proficiency
- Ability to work under pressure and meet deadlines
- Must pass pre employment drug screen and background check
- Ability to comply with TSA and company security regulations
- No sponsorship for employment authorization
Job Qualifications
- Associate's degree or equivalent in related field
- 1 to 3 years experience in transportation or logistics
- Intermediate proficiency in Microsoft Office and web based applications
- Ability to complete air and ground shipping documents electronically and manually
- Effective problem solving, interpersonal, written and verbal communication skills
- Ability to work flexible hours
- Strong work ethic and positive demeanor
- Professional appearance and attitude
- Ability to meet deadlines 100 percent of the time
- Regular and reliable attendance
- Effective time management
- Excellent problem solving skills
- Ability to multi task and adapt quickly
- Strong organizational skills
- Ability to communicate and cooperate with other departments
- Ability to interpret information to accomplish business objectives
- Ability to plan and prepare for organizational needs
- Experience or knowledge of Dangerous Goods/HAZ-MAT certification desired
- English language proficiency is required
- Must pass drug screen and background check
- Equal Employment Opportunity committed
Job Duties
- Determine efficient and cost effective transportation options through internal and external suppliers
- Conduct assignments evaluating transportation options including pricing, timing, availability, and volume
- Serve as front-line communicator for customer and vendor disputes using exceptional customer service
- Manage multiple tasks and work under pressure to meet deadlines
- Identify shipments at risk of service failure and ensure on time delivery
- Develop and maintain positive relationships with service providers
- Work flexible hours and various shifts
- Research and utilize cost effective routings for airlines, line-haul, pick-up/delivery, and scheduling
- Document all shipments with detailed trace notes and accurate data entry including special customer requests and regulatory documents
- Maintain on-time service integrity with a goal of 100 percent on time delivery
- Be available for 24-hour on call rotation when requested
- Communicate issues impacting shipments promptly and escalate to management when necessary
- Ensure compliance with TSA regulations and security procedures
- Utilize Internet tracking applications to monitor shipment status
- Comply with company security procedures
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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