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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible work schedule
Job Description
Foley Entertainment Group (FEG) is a distinguished sports and entertainment company focused on delivering premier experiences to fans and guests across various platforms. Founded by Bill Foley, FEG operates a diverse portfolio anchored by four fundamental pillars: Sports, Hospitality, Venues, and Foundations. The company's sports division is spearheaded by the renowned Stanley Cup-winning NHL team, the Vegas Golden Knights. Supplementing this success, FEG also owns and operates the Henderson Silver Knights (AHL) and the Vegas Knight Hawks (IFL), which play their home games at the company-managed Lee's Family Forum. Beyond the United States, FEG has made significant international strides with... Show More
Job Requirements
- Bachelor's degree in business, sales, marketing, sports management, or related field
- 1-2 years of ticket sales or service experience preferably within professional or collegiate sports
- Excellent verbal and written communication skills
- Strong critical thinking skills
- Exceptional time management and prioritization skills
- Experience using ticketing systems and CRM platforms such as Salesforce and Microsoft CRM
- Proficiency in Microsoft Office Suite including Word, Excel, and Outlook
- Positive, resilient, and collaborative approach
- Ability to sit for extended periods at a computer workstation
- Ability to stand, walk, and perform light lifting up to 25 pounds occasionally
- Manual dexterity for typing, filing, and operating office equipment
- Visual acuity to read documents, computer screens, and written materials
- Hearing ability to participate in meetings and telephone conversations
- Ability to travel occasionally as required by business needs
Job Qualifications
- Bachelor's degree in business, sales, marketing, sports management, or related field
- Minimum 1-2 years of ticket sales or service experience, preferably within professional or collegiate sports
- Excellent verbal and written communication skills with the ability to engage confidently with diverse audiences
- Strong critical thinking skills with a focus on resolving member concerns effectively and professionally
- Exceptional time management and prioritization skills to thrive in a fast-paced, dynamic environment
- Experience using ticketing systems and CRM platforms (Salesforce, Microsoft CRM, etc.)
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Positive, resilient, and collaborative approach with a commitment to enhancing the member experience
Job Duties
- Achieve annual retention and revenue goals by providing outstanding service and delivering value-driven renewal experiences
- Develop and maintain strong, authentic relationships with assigned accounts through proactive communication, including in-person meetings, calls, emails, and personalized touchpoints
- Serve as the trusted advisor for Season Ticket Members, resolving issues quickly while anticipating and addressing future needs
- Maintain accurate, timely account information within CRM and ticketing systems
- Assist in planning and executing member events such as skating sessions, happy hours, viewing parties, and focus groups, including invitation management, RSVP tracking, and on-site event support
- Represent the organization at all Henderson Silver Knights and Vegas Knight Hawks home games and select events, assisting with member engagement and service needs
- Conduct 40-50 proactive outbound calls daily to strengthen relationships and drive engagement
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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