Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $26.00
Benefits
Paid vacation
Sick Time
Holidays
401(k) plan with Company Match
Medical insurance
Dental Insurance
Vision Insurance
Short-term disability plan
Long-term disability plan
Life insurance
accidental death and dismemberment insurance
Job referral bonus program
Job Description
Estes Forwarding Worldwide (EFW) is a premier freight forwarding company based in the United States, specializing in providing comprehensive domestic and international logistics and warehousing solutions. As a subsidiary of Estes Express Lines, a well-established and highly respected name in the freight and logistics industry, EFW leverages the extensive line haul network of Estes Express Lines to offer clients a unique hybrid transportation system integrating air, ground, and ocean freight services. Established with a vision to seamlessly connect different modes of transportation, EFW serves a diverse clientele, including businesses across all industries, making it a versatile and reliable logistics partner... Show More
Job Requirements
- Minimum of an Associate's degree or equivalent in a related field
- 1-3 years of experience in transportation, logistics, or related field
- Strong computer skills including Microsoft Office and job-specific software applications
- Ability to work flexible hours including outside normal business hours as directed
- Capacity to lift a minimum of 30 lbs individually and 70 lbs as part of a team
- Ability to stand, walk, and reach intermittently during work shifts
- Proficient in completing air and ground shipping documentation electronically and manually
- Must be eligible to work in the United States
- No sponsorship for employment authorization
- Ability to handle customer and vendor disputes professionally
- Must comply with TSA and DOT regulations
- Ability to participate in a 24-hour on-call rotation
- Regular and reliable attendance is required
- Ability to communicate effectively in English
- Knowledge of basic geography of the continental United States
- Ability to multi-task and prioritize work under pressure
- Physical ability to perform physically demanding tasks as described
- Must maintain professionalism and a positive attitude
Job Qualifications
- Associate's degree or equivalent in a related field
- 1-3 years of experience in transportation, logistics, or related business
- Experience with Dangerous Goods/HAZ-MAT certification desired
- Intermediate proficiency in Microsoft Office and job-specific software
- Ability to complete air and ground shipping documents electronically and manually
- Strong work ethic with a positive, cooperative demeanor
- Professional appearance and communication skills
- Effective problem solving, interpersonal, written and verbal communication skills
- Ability to speak English
- Knowledge of continental United States geography
- Good time management and organizational skills
- Ability to multi-task and adapt quickly
- Eligibility to work in the United States
- Commitment to customer satisfaction and meeting deadlines
- Regular and reliable attendance
Job Duties
- Evaluate pricing and transportation options to provide efficient and cost-effective forwarding services
- Conduct work assignments including evaluating transportation options, pricing, timing, availability, and volume with management direction
- Serve as front-line communicator for customer and vendor disputes, resolving complaints with exceptional customer service and discretion
- Manage multiple tasks effectively and work under pressure to meet deadlines
- Identify shipments at risk of service failure and take control to ensure on-time delivery
- Develop and maintain positive relationships with service providers
- Work flexible hours and various shifts
- Research and utilize the most efficient and cost-effective shipping routes
- Document all shipments with detailed trace notes and accurate data entry, including special requests and compliance documents
- Maintain on-time service integrity with a goal of 100% on-time delivery
- Participate in 24-hour on-call rotation when requested
- Communicate promptly about shipment issues to internal and external customers and escalate to management as needed
- Ensure full compliance with all TSA regulations and security programs
- Utilize internet tracking tools to update and monitor shipment status
- Move freight and materials manually or using equipment
- Read work orders or receive oral instructions for assignments
- Comply with company security procedures
- Perform other duties as assigned
Job Location
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