Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training opportunities
Life insurance
Job Description
Ascend Federal Credit Union is the largest credit union in Middle Tennessee and ranks among the largest credit unions in the United States, boasting over four billion dollars in assets. Founded with a commitment to serving its members, Ascend operates as a not-for-profit financial cooperative focused on the expansion and diversification of select employee groups. This approach creates greater financial security for the credit union and its member-owners, who number more than 260,000 across 28 branch locations, a Regional Operations Center, Teller Center, and its Corporate Headquarters. With a team of approximately 650 dedicated employees, Ascend fosters a culture of... Show More
Job Requirements
- High school graduate or equivalent
- Must be able to communicate with members non-members and co-workers in a positive friendly manner
- Must present a professional image
- Must be accurate in all telephone and account maintenance transactions
- Working knowledge of Microsoft Office products specifically Outlook
- Must have ability to operate or have ability to be trained to operate related office equipment including computer terminal receipt and check printers calculator fax machine copier telephone and cash advance machine
- Regular and reliable attendance is required
Job Qualifications
- High school graduate or equivalent
- Must be able to communicate with members non-members and co-workers in a positive friendly manner
- Must present a professional image
- Must be accurate in all telephone and account maintenance transactions
- Working knowledge of Microsoft Office products specifically Outlook
- Must have ability to operate or have ability to be trained to operate related office equipment including computer terminal receipt and check printers calculator fax machine copier telephone and cash advance machine
- Regular and reliable attendance is required
Job Duties
- Greet members and non-members ascertain their needs update the lobby traffic log to ensure the proper personnel are alerted warmly handoff the member to the appropriate service representative or assist them with the Teller services experience if needed
- Assist members and non-members with inquiries and provide general information regarding the credit union
- Answer telephone and take message or route call to appropriate personnel
- Provide account information requested by members such as account balance cleared check information deposits withdrawals transfers checks returned check verification etc Post requested transactions that cannot be handled through Teller services including credit card cash advances cashier's checks and coin machine vouchers Assist with transactions if member traffic warrants or during ITM downtime
- Troubleshoot ITM issues and complete ITM disputes as needed
- Assist members and non-members with self-service coin machine if applicable to the branch location
- Assist members in completing appropriate paperwork and set-up for services Be able to explain services to the member and demonstrate the use of the service
- Issue instant issue cards via Card Wizard Instant Issue system
- Assist with mail and courier work
- Other duties include ordering checks processing and maintenance change of addresses preparing stop payments ordering copies of statements and checks issue direct deposit letters and proof of account letters
- Follow policies and procedures related to the Bank Secrecy Act BSA Anti-Money Laundering AML Customer Identification Program CIP and Office of Foreign Assets Control OFAC daily to ensure compliance with current regulations
- Provide notary service if applicable
- Read all internal publications including HUB and Possibilities
- Perform other duties as required or assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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