Job Overview

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Employment Type

Part-time
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Flexible part-time work schedules
Pay-on-Demand
Paid vacation
Sick Time Off
Pet insurance
Interactive training
mentorship
Job stability
growth opportunities
employee discount
Free cookies

Job Description

Insomnia Cookies is one of the fastest growing late-night sweet indulgence companies in the United States, renowned for delivering warm, freshly baked cookies to customers when they want them most. Established with a mission to satisfy sweet cravings any time of day or night, Insomnia Cookies has expanded rapidly across many locations, becoming a favorite for cookie lovers nationwide. The company prides itself on a friendly, fun work environment that values its team members and offers numerous opportunities for growth and development. Known for its innovative approach to customer service, Insomnia Cookies not only sells delicious cookies but also focuses on creating memorable experiences that keep customers coming back.

The Woodlands, TX location at 3091 College Park Dr, Suite 123, is a brand new store eagerly anticipating its grand opening. Insomnia Cookies is actively interviewing for the position of Cookie Crew, a pivotal role in their operation. As a member of the Cookie Crew, you will be the face of the store, engaging with customers, taking orders, and serving up their favorite warm and delicious cookies. This role goes beyond the typical retail job, as it involves baking, packaging, and creating a welcoming atmosphere for guests. The position is ideal for energetic individuals who enjoy interacting with people and working in a dynamic, team-oriented environment.

The work schedule offers flexibility, making it suitable for those seeking part-time positions. Moreover, Insomnia Cookies provides a unique pay-on-demand system, enabling employees to get paid daily for the shifts they complete. The company also offers paid vacation, sick time off, and even pet insurance, ensuring that employees feel valued and supported. Interactive training and mentorship programs are designed to help new hires thrive and grow within the company, with clear pathways for promotion and career advancement.

Working as a Cookie Crew member means joining a fun and exciting team that values each individual's contributions. There is a strong emphasis on customer service, teamwork, and maintaining high standards of cleanliness and product quality. Employees also enjoy perks like free cookies during every shift and employee discounts, adding a sweet bonus to the job. In addition to providing outstanding service in-store, team members are tasked with handling cash transactions accurately and maintaining a clean bakery environment. The ability to thrive in fast-paced settings, deliver exceptional experiences, and embrace the brand's core values are essential to success in this role. Insomnia Cookies continues to grow and innovate, making it an excellent choice for those looking to join a reputable company with a focus on employee satisfaction and customer delight.

Job Requirements

  • Must be able to lift up to 40 lb boxes of product
  • Must be 18 years or older to be employed
  • Must be able to work nights, weekends and holidays
  • Legally eligible to work in the United States

Job Qualifications

  • At least 6 months of experience in a customer service focused role - preferred
  • Personable, genuine, outgoing demeanor
  • Customer service focused and a willingness to exceed guest expectations
  • Great communication, organizational and math skills

Job Duties

  • Promptly greet guests entering the store and take their orders according to procedure
  • Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy
  • Give each customer a warm experience with a smile in person and over the phone
  • Bake our delicious cookies to perfection and a scoop of ice cream
  • Ensure fast, warm, and correct delivery orders are packaged and sent out
  • Handle cash and payments accurately and have no shortages or overages
  • Cleaning, sanitizing, and maintaining the bakery
  • Other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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