Cookie Crew

Insomnia Cookies is a renowned bakery and delivery service that has grown from humble beginnings in a college dorm room to a beloved cult brand with over 300 stores worldwide. Founded by Seth Berkowitz, the company has built its name on delivering warm, delicious cookies late into the night, satisfying cookie lovers across the nation and beyond. Headquartered in Philadelphia, Pennsylvania, Insomnia Cookies offers an innovative bakery and delivery concept that combines convenience and indulgence. The brand is famous for its experiential "sweet-easy" concept store, which provides customers with an exceptional product and a memorable experience. The company is also rapidly growing its nationwide shipping and gifting portfolio, catering to an ever-expanding audience of cookie enthusiasts who crave Insomnia's unique offerings.

The Fells Point store, located at 812 South Broadway, Baltimore, MD 21233, is currently seeking dedicated and enthusiastic individuals to join their Cookie Crew team. This role is perfect for motivated individuals who enjoy engaging with customers and take pride in baking high-quality treats. As a member of the Cookie Crew, you serve as the frontline ambassador of the brand, interacting with customers, taking orders, and delivering excellent customer service. The position emphasizes both customer interaction and hands-on baking, where team members prepare Insomnia's signature warm and delicious cookies and ice cream scoops to perfection.

This role offers flexible part-time schedules, making it an ideal opportunity for those seeking work-life balance or supplemental income. Employees enjoy a competitive pay rate of $15.00 per hour, along with a variety of enticing perks. These perks include free cookies and employee discounts, paid time off, and even pet insurance to care for your furry companions. Insomnia Cookies prioritizes employee growth, offering excellent training programs and clear promotion opportunities within a rapidly growing and reputable company. The work environment is dynamic and team-oriented, designed to foster fun and excitement among staff.

As a Cookie Crew member, responsibilities include greeting guests promptly, accurately taking and repeating orders, ensuring a warm and friendly experience both in-person and over the phone, preparing baked goods, and managing delivery orders efficiently. The role also requires accurate handling of cash and payments, maintaining an organized and sanitary workspace, and supporting the overall cleanliness of the bakery.

Ideal candidates are personable with a genuine, outgoing demeanor, possess great communication skills, and have an ambitious drive to succeed. Previous customer service experience is preferred but not mandatory, and applicants must be at least 18 years old. The ability to work nights, weekends, and holidays is essential due to the store's extended hours and delivery commitments. Additionally, all employees must be legally eligible to work in the United States.

Working at Insomnia Cookies means joining a company that is revolutionizing the cookie industry by continuously imagining what’s possible, delivering joy to customers one cookie at a time, and creating a supportive environment where employees can thrive and grow. Whether you’re looking for part-time work with fun perks or a stepping stone into the food service industry with growth opportunities, the Cookie Crew role at Insomnia Cookies in Fells Point offers an exciting and fulfilling career path.